CTRs
What is False?
The maximum amount a member can w/d without an ID
What is $100.00? (Back-Up ID Procedures)
True or False: A Bank Statement from Regions Bank with matching address to MBRs ID is an eligible CIP Document.
What is True?
The maximum amount you can keep in your Cash Bag
What is $250.00?
The resource you can use to calculate the appropriate Hold needed on checks
What is the Check Hold Calculator
William visits the branch to deposit $15,000.00 into a checking account that he shares with joint owner, Natalie. Who would need to be included on the CTR?
What is both, William & Natalie?
What type of transactions require utilizing the fraud fighter pen?
All teller and platform transactions require inspection of the ID with the Fraud Fighter pen to verify the security features documented in the ID Checking Guide.
How many forms are required to be presented by member if they have an Unverified Actor Alert present to complete any transaction?
Request two IDs for Transactions when this alert is present, regardless of transaction amount or type.
- Government Issued Photo ID (Primary ID)
- Veh Registration, Major Debit/Credit Card, addit Primary ID
How often is the All-Clear Sign changed? (bonus: Where does it go, what is the current one?)
What is every quarter? (Quarterly) (On the right hand front door, Popsicle)
Military Relief Checks are considered what type of check?
What is a No Float Check? (No hold placed)
CTR Required? Yes or No: Maria requests to deposit $7,500.00 into her checking account and requests to exchange $3,000.00 in 20s to 100s.
What is yes, CTR is required?
Name 2 forms of IDs you can use to process a Cash Advance on a Non-NFCU Card for $5,000.00
What is 1 Government issues photo ID & a Proof of address Doc(Bank statement, Veh Regis, Paystub, etc.) or 2 Government issues photo ID.
True or False: You only need one form of ID when assisting someone with an ID Theft Risk Alert unless otherwise notated in USD requesting additional Identification.
False: If a member has an ID Theft Risk Alert on their account, two forms of IDs are REQUIRED to be presented.
CIP Documents are the only IDs acceptable for this alert.
The timeframe you are allowed to be away from your station without removing your YubiKey
What is 15 Minutes?
When depositing checks to a Business Account, is the Check Hold based on the Membership date of the Business Account or the owner's original date of membership?
What is based on the owner's original date of membership.
What is the acceptable job occupation for a stay at home mom/dad on a CTR? Retired Military?
Homemaker, retired - E3
What is the proper procedure when a non-Member requests to make a deposit into a Member's account?
Select Non-MBR in Open Flolder Encore page, Complete the "Name/Address Search" section. All fields are required. (Not Provided in the "Last Name" field and N/A in the "First Name"), Select the appropriate type of identification from the "ID Type" dropdown menu, Enter the account number the non-member requests to deposit to in the "Account Number" field.
When a MBR presents a US Passport Card as an ID, should you request another form of ID?
If a member visits the branch and presents a Passport Card as identification, it may be use as a primary form of ID, however you must request another acceptable primary form of ID (e.g., NFCU debit card with PIN verification, state-issued driver's license)
What should all MSRs do before handing out a Debit Card to a Member?
What is Check Debit Card against Quality Assurance Check resource? (located next to ICI machines)
Prior to accepting a negotiable item (check), you should consider what?
What is the elements of a check, the presenter and type of check, and endorsements and payees.
What should a teller do if a member or non-member refuses to provide the information necessary for the CTR?
Advise that their requested transaction cannot be performed, error correct the transaction, if it has already been processed, then complete an UAR.
When Encore System is fully Unavailable, what is the Limit for Cash Transactions Member/Non-Member Transactions?
What is $1,500.00?
What does CIP stand for?
What is Customer Identification Program?
If you suspect an employee of Fraudulent Activity, What should you do?
Report suspected fraudulent activity to leadership, Security, or anonymously via the Employee Submission of Suspected Fraudulent Activity (Fraud Form).
Navy Federal's Funds Availability Policy is compliant with Regulation CC (Reg CC) and is located in the...
What is Navy Federal Important Disclosures (NFCU 606) or the Funds Availability Schedule (NFCU 668)?