Basic Principles of Quality
a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives.
(QMS) Quality Management System
The four categories of costs associated with product quality costs are?
Prevention, Appraisal, Internal Failure and External Failure
QA and QC stands for
Quality Assurance and Quality Control
Name one element of LEAN
Lean manufacturing can help businesses:
What is your Job?
example, "inspect and product finish product while upholding our quality standards"
What are 3 benefits to QMS?
Defining, improving, and controlling processes
Reducing waste
Preventing mistakes
What is an example of an external failure cost?
Customer complaints
Material Returns
Who defines Quality?
The customer
What does the acronym SCAR mean?
Supplier Corrective Action Request
What is our Quality Manual?
Explains organization, policies, and objectives
most recognized and implemented quality management system standard in the world.
ISO 9001
What are prevention costs
These are the costs incurred to prevent defects from occurring in the first place. They focus on ensuring processes are set up correctly to produce high-quality outputs. Examples include:
Name one of our guiding values.
Honesty, integrity, continuous improvement
What are the 5 steps of Six Sigma
Define, Measure, Analyze, Improve, and Control.
Name one key element of Quality Culture
Continuous improvement, complaint management, release of products and services, supplier management, traceability, empowering the customer, process controls, team member involvement, ...
The goals are to determine the effectiveness and efficiency of each process toward its objectives, to communicate these findings to the team, and to develop new best practices and processes based on the data collected
Goals of an audit
What are appraisal costs?
These are the costs associated with evaluating and checking products or services to ensure they meet quality standards.
ex. audits, equipment calibration
Why is monitoring and measuring important?
We make decisions based on the data (KPI)
What does the acronym PDCA mean?
(Plan-Do-Check-Act)
What does Process not the Person mean?
to focus on improving processes rather than blaming people for mistakes.
What are the 7 principles of Quality Management?
What are the 7 principles of Quality Management?
1. Customer Focus
2. Leadership
3. People Engagement
4. Process Approach
5. Continuous Improvement
6. Evidence Based Decision Making
7. Relationship Management
Name an internal quality cost
These are costs associated with defects that are identified before the product reaches the customer. They encompass the costs of addressing these defects internally. Examples include:
Why do we uphold our quality standards?
to satisfy customer expectations and continue to be a Trusted Partner.
What does Quality mean to you?
example, getting it right the first time, degree of excellence...
What are extrinsic particulates?
Come from outside of the normal manufacturing process, such as insect parts, dust, fibers, paint, or hair. Extrinsic particles are a greater risk for microbial contamination and introducing endotoxins into a solution.