xFi
The equipment requirement for xFi and advanced security.
What is xb3 and higher (xb6)?
Name 3 digital options that a customer can use to view/pay their bill
My Account Online
App
X1
This behavior welcomes the Customer as a friend, and helps to build rapport.
Be Warm & Friendly
What service is excluded from all Flex devices?
Live Programming
This data plan is offered at $15.00 a month.
By the Gig
These are parental control features of xFi.
Time restrictions and rules
Safe browsing modes
What are 3 digital ways a subscriber can view their WiFi network name and password?
Online
My account/ Xfi App
X1
This behavior promotes collaboration during the interaction, highlights self-service options, and prevents future call-ins.
Make it Effortless
This is the type of installation required for Xfinity Flex.
Self install kit, 100% installed by the customer, they call to activate Flex once plugged in.
To qualify for Xfinity Mobile, a customer must be currently subscribed to what service?
Internet
What are the pillars of the xFi experience?
Speed, Coverage, and Control!
These are two ways that you can view channels that are "free to me" on x1? Specifically, not "On Demand" free movies but only live TV channels.
Guide Button Twice
Speak to Remote
Offering the VIP treatment, and making the customer feel as though they are a priority is a highlight of this behavior.
Show Appreciation
These are the requirements for Flex
What are the key benefits of switching to Xfinity Mobile?
Save on data by automatically connecting to millions of secure wifi hotspots
Experiencing the best network, a combination of the best LTE network and our hotspots
Simple Pricing
Peace of mind with autopay
Flexible plan options & the ability to switch between them at any time
A mesh network to deliver more consistent WiFi coverage throughout your home.
What are xFi pods?
Name 4 Xfinity Apps other than the My Account App
xFi
wiFi Hotspots
Stream
Home
Connect
TV Remote
Authenticator
Asking relevant, and thoughtful questions to identify whole home needs or the root cause of the issue is the staple of this behavior.
Discover Needs
This service will prevent a customer from buying and using Flex
TV service
If a customer is subscribed to an unlimited plan, and want to switch to By the Gig, how many billing cycles do they have to wait?
None. A customer can switch at any time.
What are two reasons renting an xFi Gateway a better value than COAM?
Proactive device upgrades- you dont have to constantly buy new equipment
Superior network performance ensures you have the best WIFI connection possible
24/7 tech support means you can always get the help you need
What are 3 features the Xfinity Stream App on Roku and Samsung does not currently support?
•Control through the X1 Remote App
•Movie and TV Show Rentals through Xfinity On Demand
•Pay per View Rentals
•Xfinity Apps on X1 such as Sports, Voicemail, My account etc.
•Customers with Netflix in their package or al la carte will not be able to access it through the Xfinity Stream App on these devices as the Xfinity Stream App does not support Netflix Integration
Describe "Be an Xfinity Ambassador"
Enthusiastically, demonstrating how Xfinity has the best products and services is the highlight of this behavior.
Why should a customer subscribe to Xfinity Flex?
Xfinity Flex offers access to top streaming services, free movies and TV shows on demand, access to the award-winning Voice Remote, home automation capabilities and more. Plus, your first Xfinity Flex device is free, and any additional devices are only $5 each.
How many WiFi Hotspots does Xfinity have?
19 million