Random
Haphazard
Hit-or-Miss
Chance
100

You are a project manager, and your manager wants to meet with you to evaluate your project's performance in order to see how it is meeting the quality standards supplied by the company. In what process is your boss engaged?

  1. Total Quality Management
  2. Perform Quality Control
  3. Plan Quality
  4. Perform Quality Assurance

D. Perform Quality Assurance

100
If the results of activity A have no bearing on the results of activity B, the two activities would be considered:
  1. Statistically unique.
  2. Statistically independent.
  3. Correlated, but not casual.
  4. Mutually exclusive.
B. Statistically independent.
100
Which of the following is most representative of the Total Quality Management Philosophy?
  1. Decreasing inventory to zero or near zero levels.
  2. Everyone can contribute to quality
  3. Zero defects
  4. Continuous improvement is preferred over disruptive change.
B. Everyone can contribute to quality
100
A customer is concerned that the quality process is not being followed as laid out in the quality management plan. The best way to see if this claim is accurate is:
  1. Random sampling
  2. Kaizen
  3. Personally participate in the quality inspections
  4. Audits
D. Audits
200
If you were using a fishbone diagram to determine root causes of problems, you would be involved in:
  1. Perform Quality Inspection
  2. Perform Quality Prevention
  3. Perform Quality Control
  4. Perform Quality Audits
C. Perform Quality Control
200
The BEST tool to use to look for results that are out of control is:
  1. Pareto chart
  2. Control chart
  3. Ishikawa diagram
  4. Statistical sampling
B. Control chart
200
Which of these quality standards is the highest?
  1. It is impossible to determine without further information
  2. 99% quality
  3. Three sigma quality
  4. Six sigma quality
D. Six sigma quality
200
Your organization practices just-in-time management. Which of the following would be the highest concern for a project manager operating in this company?
  1. Absenteeism
  2. Lower quality of parts
  3. Conflicting quality processes
  4. Inventory arriving late
D. Inventory arriving late.
300
Plan Quality includes all of the following outputs EXCEPT:
  1. Quality management plan
  2. Accepted deliverables
  3. Operational definitions
  4. Checklists
B. Accepted deliverables.
300
You are a project manager with limited resources on the project. Several quality defects have been discovered, causing the stakeholders concern. You wish to begin by attacking the causes that have the highest number of defects associated with them. Which tool shows defects by volume from greatest to least?
  1. Pareto chart
  2. Control chart
  3. Ishikawa diagram
  4. Cause and effect
A. Pareto chart.
300
Which quality process is performed first?
  1. Plan Quality
  2. Perform Quality Assurance
  3. Perform Quality Control
  4. Quality Definition
A. Plan Quality
300
Reducing quality on a project would MOST likely lead to which of the following?
  1. Rework and increased cost risk
  2. Absenteeism and decreased cost
  3. Increased inspections and decreased cost
  4. Reduced quality limits
A. Rework and increased cost risk
400
In a control chart, the mean is represented as a horizontal line. This represents:
  1. The average of the control limits.
  2. The average of all data points.
  3. The average of all data points that are within control limits.
  4. A means of identifying assignable cause.
B. The average of all data points.
400
In the process of managing a construction project, you discover a very serious defect in the way one particular section has been built. Your engineers analyze the section of the building and decide that the problem is relatively minor. In which process are you involved?
  1. Plan Quality
  2. Perform Quality Assurance
  3. Perform Quality Control
  4. Perform Quality Management
C. Perform Quality Control
400
A project team is having their first quality meeting and plans to review the organizations quality policy when it is discovered that the company has never developed an organizational quality policy. The project manager is very concerned about this discovery. What would be the BEST course of action?
  1. Document the absence of a quality policy in the quality management plan and take corrective action.
  2. Write a quality policy just for this project.
  3. Substitute benchmark data for the quality policy.
  4. Suspend execution until the organization provides a quality policy.
B. Write a quality policy just for this project.
400
Which of the following is NOT part of the Plan Quality process?
  1. Benchmarking
  2. Audits
  3. Cost-benefit analysis
  4. Design of experiments
B. Audits
500
Quality audits are an important part of quality management because:
  1. They allow for quantification of the risk
  2. They randomly audit product results to see if they are meeting quality standards.
  3. They check to see if the quality process is being followed.
  4. They are conducted without prior notice and do not allow team members time to cover up defects.
C. They check to see if the quality process is being followed.
500
You are performing a project that has a lot in common with a project completed by your company two years ago. You want to use the previous project to help you determine quality standards for your project. Which of the following tools would be the BEST one to help you with this?
  1. Benchmarking
  2. Control chart
  3. ISO 9000
  4. Total Quality Management
A. Benchmarking
500
On a control chart, the customer's acceptable quality limits are represented as:
  1. Control limits
  2. Mean
  3. Specification
  4. Normal distribution
C. Specification
500
A project manager wants to perform a code review, but over two million lines of code have already been written for this project, and more are being produced every day. Rather than reviewing each line of code, the manager should consider:
  1. Automated testing tools
  2. Trend analysis
  3. Statistical sampling
  4. Regression analysis
C. Statistical sampling
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