Random
Quality Tools
TQM/Perf Excellence
Principles
Quality Gurus
Quality Frameworks
100

A project team is having their first quality meeting and plans to review the organizations quality policy when it is discovered that the company has never developed an organizational quality policy. The project manager is very concerned about this discovery. What would be the BEST course of action?

  1. Document the absence of a quality policy in the quality management plan and take corrective action.
  2. Write a quality policy just for this project.
  3. Substitute benchmark data for the quality policy.
  4. Suspend execution until the organization provides a quality policy.

B. Write a quality policy just for this project.

100

The quality tool which shows the relationship between two variables:

  1. Control Chart
  2. Cause & Effect Diagram
  3. Check Sheet
  4. Scatter Diagram

What is a

4. Scatter Diagram

100

Which of the following is most representative of the Total Quality Management Philosophy & Performance Excellence?

  1. Decreasing inventory to zero or near zero levels.
  2. Everyone can contribute to quality
  3. Zero defects
  4. Continuous improvement is preferred over disruptive change.

What is

2. Everyone can contribute to quality

100

A customer is concerned that the quality process is not being followed as laid out in the quality management plan. The best way to see if this claim is accurate is:

  1. Random sampling
  2. Kaizen
  3. Personally participate in the quality inspections
  4. Audits

4. Audits

100

The creator of the prestigious quality award in the United States for organizational excellence:

  1. Walter Shewhart
  2. Joseph Juran
  3. Malcolm Baldrige
  4. Ronald Reagan

Who is

3. Malcolm Baldrige

100

Which of the following are not a quality framework?

  1. Total Quality Management
  2. ISO 9001:2015
  3. Malcolm Baldrige Framework
  4. Six Sigma

What is

1. Total Quality Management

200

If you were using a fishbone diagram to determine root causes of problems, you would be involved in:

  1. Perform Quality Inspection
  2. Perform Quality Prevention
  3. Perform Quality Control
  4. Perform Quality Audits

3. Perform Quality Control

200

The BEST tool to use to look for results that are out of control is:

  1. Pareto chart
  2. Control chart
  3. Ishikawa diagram
  4. Statistical sampling

B. Control chart

200

This method uses a structured approach to problem solving and continuous improvement, often associated with Six Sigma

  1. PDCA
  2. Root Cause Analysis
  3. DMAIC
  4. Brainstorming

What is 

3. DMAIC - Define, Measure, Analyze, Improve & Control

200

Your organization practices just-in-time management. Which of the following would be the highest concern for a project manager operating in this company?

  1. Absenteeism
  2. Lower quality of parts
  3. Conflicting quality processes
  4. Inventory arriving late

D. Inventory arriving late.

200

The creator of the Plan-Do-Check-Act Cycle:

  1. Joseph Juran
  2. W. Edward Deming
  3. Phil Crosby
  4. Kaoru Ishikawa


Who is

2. W. Edward Deming

200

ISO 9001 typically includes the following except

  1. Quality Policy
  2. Quality Management Plan
  3. Work Instructions
  4. Customer Audits

What are

4. Customer Audits

300

Plan Quality includes all of the following outputs EXCEPT:

  1. Quality management plan
  2. Accepted deliverables
  3. Operational definitions
  4. Checklists

What is

2. Accepted deliverables.

300

You are a project manager with limited resources on the project. Several quality defects have been discovered, causing the stakeholders concern. You wish to begin by attacking the causes that have the highest number of defects associated with them. Which tool shows defects by volume from greatest to least?

  1. Pareto chart
  2. Control chart
  3. Ishikawa diagram
  4. Cause and effect

A. Pareto chart.

300

Which quality process is performed first?

  1. Plan Quality
  2. Perform Quality Assurance
  3. Perform Quality Control
  4. Quality Definition

A. Plan Quality

300
Reducing quality on a project would MOST likely lead to which of the following?
  1. Rework and increased cost risk
  2. Absenteeism and decreased cost
  3. Increased inspections and decreased cost
  4. Reduced quality limits
A. Rework and increased cost risk
300

Joseph Juran developed a trilogy consisting of:

  1. Quality Control, Quality Audits, Quality Improvement
  2. Quality Planning, Quality Control, Quality Improvement
  3. Quality Management, Quality Audits, Quality Improvements

What is:

2. Quality Planning, Quality Control & Quality Improvement 

300

What is Six Sigma?

  1. Strategies to improve manufacturing quality by identifying and removing causes of defects
  2. A set of techniques and tools for process improvement
  3. A practice using statistical quality management methods 
  4. All of the above

What is 

4. All of the Above

400

You are performing a project that has a lot in common with a project completed by your company two years ago. You want to use the previous project to help you determine quality standards for your project. Which of the following tools would be the BEST one to help you with this?

  1. Benchmarking
  2. Control chart
  3. ISO 9000
  4. Total Quality Management

What is 

1. Benchmarking

400

Quality Tool illustrating 80/20 rule:

  1. Scatter Diagram
  2. Control Chart
  3. Histogram
  4. Pareto Chart
What is

4. Pareto Chart

400

Performance Excellence is an integrated approach to organizational performance management that results in

  1. Delivery of ever-improving value to customers & stakeholders
  2. Improvement of overall organizational effectiveness & capabilities
  3. Organizational and personal learning
  4. All of the above

What is 

4. All of the above

400
Which of the following is NOT part of the Plan Quality process?
  1. Benchmarking
  2. Audits
  3. Cost-benefit analysis
  4. Design of experiments
B. Audits
400

In the process of managing a construction project, you discover a very serious defect in the way one particular section has been built. Your engineers analyze the section of the building and decide that the problem is relatively minor. In which process are you involved?

  1. Plan Quality
  2. Perform Quality Assurance
  3. Perform Quality Control
  4. Perform Quality Management

C. Perform Quality Control

400

A product made by a company that is ISO 9001 certified is also ISO 9001 certifed.

1. True

2. False

What is 

2. False - the company's quality management system (QMS) is ISO certified, not the product

500

Quality management audits are an important part of quality management because:

  1. They allow for quantification of the risk
  2. They randomly audit product results to see if they are meeting quality standards.
  3. They check to see if the quality process is being followed.
  4. They are conducted without prior notice and do not allow team members time to cover up defects.

What is

3. They check to see if the quality process is being followed.

500

In a control chart, the mean is represented as a horizontal line. This represents:

  1. The average of the control limits.
  2. The average of all data points.
  3. The average of all data points that are within control limits.
  4. A means of identifying assignable cause.

B. The average of all data points.

500

On a control chart, the customer's acceptable quality limits are represented as:

  1. Control limits
  2. Mean
  3. Specification
  4. Normal distribution

C. Specification

500

A project manager wants to perform a code review, but over two million lines of code have already been written for this project, and more are being produced every day. Rather than reviewing each line of code, the manager should consider:

  1. Automated testing tools
  2. Trend analysis
  3. Statistical sampling
  4. Regression analysis

C. Statistical sampling

500

The quality expert who worked closely with Japan and focused on reducing uncertain & variability:

  1. Phil Crosby
  2. Joseph Juran
  3. Kaoru Ishikawa
  4. W. Edward Deming

Who is 

4. W. Edward Deming

500

DMAIC in Six Sigma stands for

  1. Describe, Measure, Analyze, Improve & Control
  2. Decide, Manage, Act, Initiate & Check
  3. Define, Measure, Analyze, Improve & Control
  4. Define, Metrics, Apply, Improve & Check

What is

3. Define, Measure, Analyze, Improve & Control

600

The evolution of lean manufacturing was initially developed by 

  1. Eli Whitney
  2. Toyota Production Systems
  3. W. Edward Deming
  4. Kaoru Ishikawa

Who is

2. Toyota Production Systems

600

If the results of activity A have no bearing on the results of activity B, the two activities would be considered:

  1. Statistically unique.
  2. Statistically independent.
  3. Correlated, but not casual.
  4. Mutually exclusive.

B. Statistically independent.

600

What is the formal definition of quality

  1. Fitness for Use
  2. Meeting or exceeding customer expectations
  3. Conformance to specifications
  4. All of the Above

What is

4. All of the Above

M
e
n
u