QM History
What is Quality Management?
the act of overseeing all activities and tasks needed to maintain desired levels of excellence
Which method of problem solving uses at least one of the following, the 5 Why’s Analysis, Cause and Effect Diagram and Casual Factor Tree Analysis
What is Root Cause Analysis?
What are the two basic process improvement fundamentals that facilities rely on?
What is the people they employ and the processes they use?
Which method focuses on eliminating waste?
True or False: Teamwork in the healthcare industry is not important because it makes getting things done harder.
What is False?
Who coined the term “Scientific Management”?
Who is Fredrick Taylor?
Which problem solving technique identifies a potential problem before it happens using an outline that helps to prevent the issue from occurring?
What is FMEA? Failure Mode and Effects Analysis
True or False: Within the PDCA cycle, the Check portion measures the results of the process improvement.
What is True?
Which method focuses on continual improvement in order to deliver extraordinary service?
What is Baldridge Criteria?
What is Mitigation?
Who is the father of quality movement?
Who is W. Edwards Deming?
While completing a FMEA chart, what 3 numbers are calculated to get the Risk Priority Number?
What are Severity, Probability of Occurrence & Probability of Detection?
Which part of Process improvement is highlighted the most?
What is hold the gains?
This method uses improvement cycles.
What is Six Sigma?
True or False: In healthcare it is very important for risk management because it isn’t a matter of financial loss but more so patient safety.
What is True?
What is Juran’s quality trilogy?
What is Quality Planning, Control and Improvement?
This healthcare operation problem solving method works in a reactive manner to help examiners and issue after it occurs
What is RCA?
What is the process of which patients go through their process at the healthcar facility from start to finish?
What is patient flow?
This method relies on active involvement of all functional areas and employee to provide better quality to patients.
What is TQM- Total Quality Managament?
What is step 5?
What United States branch of the military coined the term “Total Quality Management”?
What is the United Stated Navy?
While using this problem solving method, the Joint Commission requires that at least one of this method is completed annually, which method is it?
What is FMEA?
What did, “To Err Is Human”, highlight?
What is provided a detailed number of people who were harmed in the healthcare system?
Which two methods are used in Process Improvement mapping?
What is Lean & Six Sigma?
What two things that can sometimes not align in building a team?
What is collaboration and coordination ?