Quality Basics
This is the degree to which a product or service meets requirements.
What is quality?
The best time to identify a potential quality issue is this.
What is before it occurs?
This means making ongoing improvements to products, services, or processes.
What is continuous improvement?
This month is dedicated to highlighting quality and continuous improvement.
What is November?
Reporting a potential issue early demonstrates this behavior.
What is ownership?
These provide the criteria a product or process must meet.
What are requirements?
Following approved instructions helps reduce these.
What are errors and rework?
The “P” in the Plan-Do-Check-Act cycle stands for this.
What is Plan?
Speaking up about a concern helps protect the customer, the team, and this.
What is the mission?
Finding and correcting an issue before delivery is an example of this approach.
What is prevention?
When requirements are unclear, this is the best action to take.
What is ask for clarification?
This method identifies the underlying reason a problem occurred.
What is root-cause analysis?
Sharing lessons learned helps prevent this from happening again.
What is recurrence?
This activity checks whether a process or product meets established requirements.
What is verification?
This document or record provides evidence that required work was completed.
What is objective evidence?
A solution that only addresses the visible symptom may fail because it does not address this.
What is the root cause?
A strong quality culture depends on everyone doing this.
What is taking responsibility for quality?
This helps ensure work is performed consistently and repeatably.
What is process discipline?
Doing the job correctly the first time improves quality, schedule, and this.
What is cost?
Before implementing a major improvement, teams should use this to evaluate possible problems.
What is risk assessment?
The ultimate goal of quality is to deliver safe, reliable, compliant products that meet this.
What are customer expectations and requirements?