Abbreviation & Acronyms
What does ( AO ) stand for?
Authorized Officer
(Account documentation - memos and abbreviations | Article no. 27753)
How should an account be memo’ d for attorney representation when details are available?
Example: CM REP BY ATTY, JOHN SMITH, 212-555-1212
(Attorney representation handling | Article no. 27689)
What does ( AUTH ) stand for?
Authorization
(Account documentation - memos and abbreviations | Article no. 27753)
True or False: When the suggestions window says account is serviced by another team the call should be transferred to the correct department.
TRUE
What does ( UBK ) stand for?
Unconfirmed Bankruptcy
(Account documentation - memos and abbreviations | Article no. 27753)
What does ( ARC ) stand for?
Action Result Codes
(Account documentation - memos and abbreviations | Article no. 27753)
True or False: If attorney retained for bankruptcy (BK) and BK information is available, account will be considered as attorney representation.
FALSE
(Bankruptcy unconfirmed | Article no. 28333 & Attorney representation handling | Article no. 27689)
What does ( BLP ) stand for?
Balance Liquidation Program
(Account documentation - memos and abbreviations | Article no. 27753)
How should all Disney/ Nevada accounts be transferred to CAT?
• Select Transfer
• Select Dial
• Type 866-880-8677
(Customer Assistance Team - referrals and handling | Article no. 28332)
What does ( NSF ) stand for?
Non-Sufficient Funds
(Account documentation - memos and abbreviations | Article no. 27753)
What does ( AP ) stand for?
Accounts Payable
(Account documentation - memos and abbreviations | Article no. 27753)
How can a specialist determine if an account should be handled as Unconfirmed Bankruptcy or Attorney Representation?
• Unconfirmed Bankruptcy: Has Bankruptcy case number or file date and chapter number
• Attorney Representation: Has Attorney details but does not have Bankruptcy details
(Bankruptcy unconfirmed | Article no. 28333)
What does ( C&D ) stand for?
Cease and Desist
(Account documentation - memos and abbreviations | Article no. 27753)
True or False: After working with multiple relationship customer, documentation on secondary accounts is not required if the accts are not accessed/ caller hangs up after discussing the lead account.
FALSE
(Multiple relationship customer accounts | Article no. 28143)
What does ( FRD ) stand for?
First Response Desk
(Account documentation - memos and abbreviations | Article no. 27753)
What does ( ATTNY or ATTY ) stand for?
Attorney
(Account documentation - memos and abbreviations | Article no. 27753)
True or False: When revoking consent due to attorney representation "Cease and Desist" should be selected under mobile numbers.
TRUE
(Phone and consent update decision guide| Article no. 27862)
What does ( CCA ) stand for?
Credit Counseling Agency
(Account documentation - memos and abbreviations | Article no. 27753)
What resource should be utilized to handle foreign language calls?
TransPerfect
(Language assisted calls | Article no. 30085)
What does ( ESC ) stand for?
Escalations
(Account documentation - memos and abbreviations | Article no. 27753)
What does ( RVKD ) stand for?
Revoked
(Account documentation - memos and abbreviations | Article no. 27753)
How should an account be memo' d when customer indicates they are represented by an attorney, but the attorney details are not available?
Example: CM REP BY ATTY, ATTNY DETAILS UNAVAIABLE
(Attorney representation handling | Article no. 27689)
What does ( DSP ) stand for?
Dispute
(Account documentation - memos and abbreviations | Article no. 27753)
True or False: Connect Us isn't required when customer is irate and immediately asks for manager and won't provide information to authenticate.
FALSE
(Complaint / Escalations team referrals | Article no. 27686)
What does ( MRC ) stand for?
Multiple Relationship Customer accounts
(Business Card accounts | Article no. 27938 & Account documentation - memos and abbreviations | Article no. 27753)