Definitions/Vocab
Routinely comparing indicators against best performance
Benchmarking
Through strategy errors are measured in defects per millions opportunities. An innovation to reduce variations and error rate. Achieved when an organization reaches an error or defect rate of 3.4 or less per one million
Six Sigma
Check sheets and checklists
Data-collection tools
Addresses the evaluation of all risks confronting an organization in order to maximize safety and risk reduction
ERM ( Enterprise Risk Management)
Philosophy and attitude for analyzing capabilities and processes and improving them repeatedly to achieve customer's satisfaction
continuous quality improvement (CQI)
The premise of this model is that operational waste is eliminated . Management practices to improve efficiency and effectiveness by eliminating waste. Reduce non value-adding activities and waste
Lean
Data points & their placement on a graph to depict variation/ To illustrate whether the process variation is expected or unexpected
Control chart
An event that results in death, permanent harm, or severe temporary harm and an interventions is required
Sentinel Event
Organizational accountability for the systems they've designed and employee accountability for the choices they make
Fair and Just culture
Established a set of performance standards that define a total quality organization. established by the congress in 1987 to enhance the competitiveness and performance of US businesses
Baldrige National quality award program
Resembles diagramming sentences. By diagramming all of the possible contributors, the predominant or root causes may be found more readily
Cause and effect or fishbone diagram
Graph that describes the relationship between two variables that are continuous.
Scatter diagram
Process in which differences among clients or variables such as age or disease severity are weighted or adjusted for outcomes analyses or benchmarking efforts
Risk Adjustment
An organization operating in an industry that is complex and has high risk for harm that consistently performs at high levels of safety over long periods of time
High Reliability organizations
Uses various shapes. Used to depict work process, from the start to finish
Detailed Flowchart
1. Opportunity to participate in decision making
2. Express confidence in high performance
3. Autonomy & freedom from bureaucratic restrictions
4. Attainment of organizational goals
Empowering behaviors to promote workplace empowerment
The degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge
Health care quality
Proposes that person-centered care yields internal, external, financial and cultural benefits to healthcare organizations. It engages patients, aligns with today's mandates for better population health management and improves organizational performance in quality, safety, and experience
Planetree
Bar graph that help depict the "80/20" rule. This tool allows a performance improvement team to focus on the "vital few" causes of the problems in a process under study
Pareto chart
Written value statements.
Standards