First Choice
QMS
Training
DG
Misc.
100
What does the term "Poka-Yoke" mean?
What is to mistake proof
100
In what system should our Quality Documents (WI, SF, SOPs) be controlled?
What is ETQ
100
What is the mandatory part of onboarding that is usually completed on Day One?
What is HR / Safety
100
What are the 4 required trainings for someone to be completely compliant in Dangerous Good Shipping?
1. DGGA
2. 49cfr
3. IATA
4. IMDG
100
Should Quality be involved in startup activities such as SIPOC, BRD, Hiring Plan, SIT/UAT?
Yes!
- QA needs to be involved from the very beginning to ensure correct processes are being established from the beginning
200
What is the Technology standard goal for CI implementations in a year?
What is 3% of the account's total revenue
200
How often is site Management required to have Management review Meetings
What is twice per year
200
What two trainings must be completed by both supervisor and manager prior to the supervisor enrolling in Supervisory Academy?
What is CSCS Foundation and CSCM
200
Who all needs to go through Dangerous Goods General Awareness Training?
Anyone part of the operation who could handle DG material
200
Who is Captain Quality?
No one knows! All we know is that he is a Superhero who fights crime and fights waste in processes!
300
What is this analysis called?
What is TIMWOODS
300
Is Equipment Calibration, Building Maintenance, Pest Control, and Sanitation apart of the QMS?
What is Yes
300
Under which category in My Talent World is your individual development plan listed?
Talent
300
How many DG classes are there?
What is 9 classes
300
Should an associate sign their Mistake Awareness Form (MAF)
Yes (unless they refuse to sign at which point you denote that on the form)
- The point of the program is to get feedback back to the associate so we can correct the behavior
- A signature helps the team's case in legal situations showing all correct processes were followed
400
What is the difference between Cost Savings and Cost Avoidance?
Cost Savings – savings to budgeted P&L cost resulting in remainder of year reduction.
Cost Avoidance – improvement that eliminates (or reduces) potential cost (for DHL or customer) but does not result in savings to budgeted P&L cost.
Cost Benefit – desired output as either a Cost Savings or Cost Avoidance as a result of implementing CI project/action
400
Match the following ISO terms to their definitions.
Shall, Should, May, Can
A permission, A requirement, A recommendation, A possibility
Shall - A requirement
Should - A recommendation
May - A permission
Can - A possibility
400
How do you get to where the Tech ETQ Training videos and resources are located? Name all steps
Technology Training Community in TEAMS>Training Management (ETQ) Folder>ETQ Training File
400
There's 5 Different requirements for DHL to Ship DG - what are they? HINT: Think Training, Documentation, etc.
1. Job specific Work Instructions
2. Hard copies of SDS sheets available
3. Trained associates on DG requirements with up-to-date training matrix
4. Correct marking and labeling of DG products
5. Preparation of DOT, IMDG, or IATA DG shipping declarations
400
What is the Formula for DOPM?
( Total Failures / Total Shipments ) * 1,000,000
500
What are the 5 S's in 5S?
1. Sort
2. Set in Order
3. Shine
4. Standardize
5. Sustain
500
What is the Quality Playbook and is it a requirement?
Yes! The Quality Playbook is required for all startups in the Tech Sector. The playbook shows all open actions Quality will be held accountable for in the pre, during, and post go-live phases of start-up
500
What are the four areas of the Train-the-Trainer Certification program?
1. Why we train
2. Learning Styles
3. Effective Communication
4. Trainer in Action
500
What are our requirements of our customers when it comes to Dangerous Goods? There's 3 items our customers are required to provide DHL
1. Copy of SDS for each DG product
2. Quantities and Packaging details for all DG Product
3. Product list with the DG requirements flagged (including DG Class and UN)
500
What is the #ATTITUDE mantra?
What is Culture in Action