Quality Fundamentals
What does QA stand for?
Quality Assurance
What measuring tool is commonly used to measure outside dimensions more accurately than a ruler?
Calipers
Who is responsible for quality?
Everyone
A caliper reads 0.005 inches before touching a part. What is the likely problem?
It is not zeroed properly.
What document tells you the correct way to perform a task/process?
Work Instruction
What should you verify before starting a production job?
The correct Work Order, Drawing, and Work Instruction.
What does PPE stand for?
Personal protective equipment
What's the smallest measurement on the tape measure?
1/16th
Before using a gauge or measuring tool, what is the first thing you should check?
Calibration sticker
What should you do if you discover a defect during production?
Stop, contain, report it, and replace it according to procedure
A coworker is about to use a tool improperly. What should you do?
Stop them and discuss the risk. Write an OI if applicable
What's heavier: a calibration dimension or an inspector's opinion?
The calibration weight.
What is used to identify defective or rejected product/material?
Flags/Stickers
What is more effective: inspecting quality into a product or building quality into the process?
Building quality into the process.
What is the strongest indicator of a good quality culture
Employees openly reporting problems without fear.
You obtain measurements of 4.001", 3.998", and 4.003" on the same section of a part. What should you investigate?
Measurement technique, equipment condition, and part geometry.
What is the term for a product that does not meet specifications?
Nonconforming product (or defect)
What does FIFO stand for in inventory management?
First In, First Out
What's the Japanese term for continuous improvement?
Kaizen
What is the difference between accuracy and precision?
Accuracy is closeness to the true value; precision is consistency of repeated measurements.