What Is Quality, Really?
This word means “doing things right, even when no one is watching.”
What is integrity?
MIC-IT's Quality Manual is reviewed every ________ years.
What is three (3)?
You notice that students are consistently confused by a registration form. What should you do?
What is suggest a process improvement or give feedback to the Registry?
(MCQ)
The term statutory and regulatory requirements refers to:
A. Industry rumors
B. Laws and regulations impacting your work
C. Manager’s personal rules
D. Suggestions only
What is B. Laws and regulations impacting your work?
(True/False)
Question: A Key Performance Indicator (KPI) must be measurable to be effective.
Quality Control focuses on the __________, while Quality Assurance focuses on the __________.
What is product/output and process/system?
This unit supports students with guidance, counselling, and referrals.
What is the Guidance and Counselling Unit (GCU)?
True or False:
Student satisfaction is only measured at the end of a programme.
What is False?
(MCQ)
Question: Which of these is not a requirement of ISO 9001?
A. Continual improvement
B. Documented policy
C. Staff uniform colors
D. Internal audits
What is C. Staff uniform colors?
(MCQ)
Question: Which of the following is the best example of a KPI for customer satisfaction?
A. Number of staff meetings held
B. Average customer rating on feedback forms
C. Number of employees trained
D. Total training hours completed
What is B. Average customer rating on feedback forms?
This continuous improvement model is represented as a cycle and includes "Plan, Do, Check, Act."
What is the PDCA Cycle?
True or False:
Every MIC-IT training centre must maintain a visible, up-to-date safety notice board.
What is True?
This is a documented event when processes do not meet the required standard or expectation.
What is a nonconforming event?
(MCQ)
Question: What does risk-based thinking encourage?
A. Ignoring minor issues
B. Planning for potential problems proactively
C. Focusing only on finance
D. Documenting after failures
What is B. Planning for potential problems proactively?
(True/False)
Question: A high defect rate is a strong indicator that preventive actions are working.
What is False?
True or False: Quality is only the responsibility of the Quality Assurance Unit.
What is False?
This unit conducts internal audits and tracks nonconforming events.
What is the Quality Assurance Unit?
Give one example of how a technician or janitor can contribute to quality at MIC-IT.
What is "Maintaining safe, clean, functional spaces that support learning"?
(MCQ)
Question: What is a Management Review in a QMS intended to do?
A. Approve overtime
B. Provide snacks
C. Ensure effectiveness and suitability of the QMS
D. Plan team-building
What is C. Ensure effectiveness and suitability of the QMS?
(MCQ)
Question: Which of the following would be considered a leading quality indicator?
A. Number of customer complaints
B. Downtime due to machine failure
C. Percentage of staff trained on SOPs
D. Number of rework orders issued
What is C. Percentage of staff trained on SOPs?
This principle encourages everyone, regardless of role, to find better ways of doing their everyday tasks.
What is continuous Improvement?
Name two ways you can contribute to quality at MIC-IT, no matter your department.
What are (examples: giving feedback, following SOPs, reporting issues, helping others understand procedures, keeping accurate records)?
A student or co-worker tells you something in your area isn't working well. What’s the quality-minded thing to do?
What is listen, document or report the issue, and suggest an improvement?
(True/False)
Question: MIC-IT can customize international quality standards to suit local requirements.
What is True ?
(MCQ)
Question: Which of the following pairs best represent quantitative quality metrics?
A. Training satisfaction & team morale
B. Attendance rates & pass/fail rates
C. Employee attitude & communication
D. Product color & brand loyalty
What is B. Attendance rates & pass/fail rates ?