Know your CEAs
Client Service Best Practices
Furry Friends
Quantum History
Potluck
100

This CEA can read basic Japanese

Who is James?

100

After creating a process, this is the extra step recommended when your client has an urgent cash request

What is pinging the CEA team?

100

This furry friend has been a loyal companion on at least 10 cross country roadtrips

Who is Nala?

100

This is the year Quantum 1.0 was founded

What is 2005?

100

These three Quants are colorblind

Who are Ryan, Scott, and Wende?

200

This CEA won a national title with their college dance team

Who is Allie?

200

This is the email address used to reach the CEA team

What is service@quantumadvisors.com?

200

This furry friend was born in Tijuana

Who is Mika?

200

These two sets of teammates previously worked together at jobs unrelated to Quantum

Who are Dave & Sean and Allie & Ryan?

200

These two quants have a background in martial arts

Who are John and Kimberly?

300

This CEA was valedictorian of their preschool class

Who is Tracy?

300

This is the best way to notify a CEA if there is an update to a process they are working on

What is @-ing them in a feed comment?

300

This furry friend was named after a reindeer

Who is Dash?

300

This is the name on the special champagne label created when we reached $1B in AUM

What is Tres Comas?

300

This Quant worked at a financial planning firm with a Wizard of Oz themed name

Who is Adam?

400

This CEA drinks at least 3 cups of coffee every morning

Who is Jho?

400

This is the best place to put all necessary info in a process

What is the Quantum Description?

400

This furry friend shares a name with a client’s baby born around the same

Who is Winnie?

400

This is how we tracked client work prior to using Practifi processes 

What is the Interim Queue Spreadsheet?

400

This is the number of Quant spouses who share a name with a Quant

What is 5?

(Tracy's husband Dave, Wende's husband Jon, Ryan's wife Kim, Jess's husband Scott, Allie's husband James)

500

This CEA had their wisdom teeth removed while awake

Who is James?

500

A check is deposited on Monday, this is the day the funds are available to invest

What is Friday?

500

This furry friend is afraid of cans

Who is Hercules?

500

These are our four strategic pillars

What are Expertise, Excellence, Enjoy, and Growth?

500

This Quant is a relative of Babe Ruth

Who is Matt?

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