TVision
Gives you the latest in live sports and news
WHAT IS ...
TVision Live
NBA isn't required with this type of customer or account.
Who are new customers and new accounts ?
(100% otherwise)
Talk text and Data all at the same time, Access to 5G and improved network experience
What is...
Putting the customer on TNX or T-Mobile Network Experience
Where do we submit TFB Leads
What is :
Customer Welcome
Masks are required
Self-Wellness and Temp screening
Staying safe, cleaning and washing your hands often
social distancing
What are :
Examples of employee experience
Lets you create your own unique lineup with a-la-carte streaming services. Starting with STARZ, EPIX and Showtime
What are ...
TVision CHANNELS
3 things that NBA helps with.
What are ...
AAL
Upgrades
TNX
A simple swap that lights up the new T-Mobile Network
What is
a SIM Card
Find the customer in queue, select serve know, Tap marketing consent then once customer has accepted, complete the interaction by finish serving.
What is ...
How we transfer leads in Welcome
Must wear a mask
Cleaning after each customer
Safe Social distance
disinfect and clean door handles
What is:
Customer experience in store
Built to bring customers the best of comedy, lifestyle and Drama
What is ...
TVision VIBE
Targeted NBA offers
What are ...
AAL
TNX
Promotions
Upgrades
The best way to determine TNX eligibility
What is:
NBA
100% TFB activations for all ME
What is Participation
Completed daily prior to hitting the sales floor
What is
Customer ready
which has news, training, promos, QC and ECS
TVision LIVE, VIBE and CHANNELS
What are ..
3 different TVision streaming services
Current NBA expectations.
What is ..100% (90%) min
If sprint customer completes an upgrade, selects TNX and pays off their owed device
What is
a great way to receive full credit in reporting
Walk me through a typical day for you?
May I ask what you do for work?
Does your work have/need mobile phone service
What is
Questions to help identify a TFB need
Thank you for calling T-Mobile, America's 5G Network Leader. How can I assist you Today?
What is ...
the T-Mobile Phone greeting.
We can input customer's ZIP Code to see available local channels in customers home area
What is
The TVision live channel lookup page, helps to right fit your customer
The amount NBA offers you need to accept on a multi line account. You have to do this to ensure that NBA acceptance is processed correctly.
What is
one NBA is per account regardless of the amount of lines? What is ensuring that you are using the save button on each screen till button was greyed out?
This easily views TNX status & offer TNX for each line. Great way to view all things TNX
What is ...
GO Magenta Dashboard
Expanded product lineup, Microsoft 365 on US and a dedicated Care team
What are :
TFB Benefits
Due to the impact of COVID-19 cards have that have or will expire between March 1, 2020 and March 31st, 2021 will be accepted
What are ...
drivers licenses and state issued ID