MA Workflow
Urine specimens should be discarded at this time.
What is the end of every shift? More is suitable!!
Walk-in prenatal lab patients should be treated at this priority level.
What is high priority?
If a patient is waiting for this document, any available team member can complete it.
What is a work note?
During the emergency exercise, this is the expected visible confirmation that the room has been cleared.
What is an evacuation door hanger placed on the door?
This is the clinic name our team proudly represents within IH.
What is Centennial Women’s Health?
Specimen collection breaks must stay at or below this marker
What is the black line?
If a patient is on the wrong schedule, staff should ask these team members whether the appointment should be moved.
Who are the MA or provider?
The last step in AIDET reminds staff to close the interaction with these words.
What is “Thank you”?
Staff should routinely restock these containers used by patients to provide specimens.
What are specimen cups?
From check-in through check-out, we are here to put _____ at the center of everything we do.
Who are our patients?
This room must be cleaned after every use, with no exceptions.
What is the procedure room?
At checkin, staff must verify both of these types of insurance coverage.
What are primary and secondary insurance?
Staff should set a reminder when an important patient message remains unread for this long.
What is 24 hours?
The Breast Cancer Walk is scheduled for this date in 2026.
What is October 15, 2026?
This simple action helps Centennial Women’s Health shine through smooth workflows, strong communication, and great patient care.
What is Teamwork
These two preparation steps must not be completed in advance for procedures.
What are prefilling syringes and opening sterilized items?
If a patient is sent to the emergency room or does not need a follow-up appointment, this team must be notified.
Who are the check-out staff?
If possible, this device should remain with the patient until check-out is complete.
What is the language interpretation device?
This patient-experience measure is a goal the team works to reach each year.
What is the Likely to Recommend Score?
Who is the best manager in Women's Health IH?
Stephanie Messmer
When a specimen is waiting to be bagged, MAs must follow up with this person to make sure the order is entered promptly and who is responsible for tracking?
Who is the provider and Medical Assistant
When scheduling from an order, staff must add this information to the appointment notes.
What are the relevant order notes?
These five words make up AIDET.
What are Acknowledge, Introduce, Duration, Explain, and Thank You?
During flu season, a person with a constant tickle in the throat, cough, sneeze, or runny nose should do what this.
What is wear a MASK
This clinic value means stepping in to help when a patient is waiting, even when the task is not specifically assigned to you.
What is taking initiative?