Critical Thinking & Problem Solving
Listening & Speaking
Customer Service
Initiative & Self Direction
I.T. & Random
100
To think of an idea or answer.
Brainstorm
100
True or False?
You can communicate in MANY ways - your posture, facial expressions, and gestures can send a message.
TRUE
100
Someone who buys goods and services is a ___________.
Customer
100
Setting an alarm and waking yourself up is an example of ____________.
Initiative/Self-direction
100
Brainstorm and share at least 2 solutions.
Your computer stops working and the screen freezes.
Refresh the page. Restart the computer.
200
Is this a small problem or BIG problem?
You and your friend apply to work at the same place, but don't get to work together.
Small problem! You can always schedule a time to hang out with your friend outside of work
200
What is this person's body language telling us?
He is SLEEPY and not ready to work...
200
If a customer yells at you when you are working, is it okay to yell back at them?
NOOOO...it is important to stay calm and use an indoor voice. Show professionalism. If you need help, ask your supervisor or boss.
200
True or False?
If you know the schedule, you don't need to wait for the supervisor to tell you when to start work.
TRUE...follow the schedule and take initiative in starting your work.
200
You're watching Youtube when a link says "CLICK ME for $500".
Do you click this link?
NO - that is a scam and could be a virus which could break your computer.
NEVER click on random links.
300
You make a mistake...is it okay to blame it on your friend or someone else?
NO - that is not acting with integrity or being honest. A good employee is honest and learns from their mistakes.
300
What is this person's body language saying?
Upset, angry, frustrated, mad
300
If you don't know the answer to a customer's question, should you make up an answer?
NOOOO... do not share false information. If you are unsure, let the customer know you'll ask your supervisor and get back to them.
300
True or False?
Initiative means I ask for help if I'm unsure or forgot how to complete a job task.
True - it's okay to still ask for help when you're not sure of what to do. Initiative just means you are being responsible and taking action
300
When will our Brewteaful cafe be open in April?
April 27 and 28
400
The bus breaks down and you are going to be late for work. What do you do?
Great job brainstorming a solution!
400
What is this person's body language saying?
Confused, unsure, needs help
400
Is this cashier showing GOOD or POOR customer service?
POOR customer service...she's sitting on the counter, on the phone, and ignoring the customer.
400
If I know I'm going to be absent for a doctor's appointment or important meeting, then I need to call or send an email to let the office/my supervisor know. This is an example of _______________.
Initiative/self-direction
400
How many museums are in DC?
A. 38
B. 102
C. 74
74
500
You keep falling asleep at work. Your boss says it's your last warning before you might be fired.
What can you do?
Great job brainstorming a solution!
500
Share one way you can communicate.
Writing, typing/using a device, speaking, drawing something out, waving/body gestures, smiling/facial expressions, pointing
500
Share one way you show GOOD customer service at our cafe.
Greeting customers, listening/not interrupting, asking questions to make sure you understood the order, sharing important information about our cafe
500
Share one way YOU take care of yourself in practicing initiative and self-direction
Great examples!
500
When and where are we going for our April CBI?
April 20, Planet Word Museum