General Phlebotomy
How long do the serum tubes need to clot before being spun?
30 minutes, no more than one hour.
What should you do immediately if a patient informs you, they are unable to provide a urine sample?
Split the Order
What does PATOS stand for?
Payment at time of Service
Who is the CEO of Quest Diagnostics?
Jim Davis
List the three required PPE items that must be worn when handling lab specimens.
Lab Coat
Gloves
Face Shield
What should you do immediately after removing the needle from the patient's arm?
Activate the safety device and put it in the sharp's container.
What must be placed on all papers being sent to imaging?
An Attachment Label
What is Easy Pay?
Easy Pay is the opportunity for patients to pre-authorize payment for the estimated balance of their visit after insurance has been billed.
Where is the Quest Diagnostics Headquarters located?
Secaucus, New Jersey
A patient requests that you send a copy of their results to a non-ordering provider. What should you do?
Have them fill out the "Patient Results Request" form then you may add the provider in the "Add Recipients" section in Quanum.
Don't forget to scan the form (Paperless)
Don't forget to add an attachment label to the form (Papered)
What is the additive in the light blue tube?
Sodium Citrate, Na Citrate
When searching for a handwritten test in Quanum, you must find an exact match, letter for letter, word for word, in what color?
Red (Not Green)
What prompts Easy Pay/Mock Adjudication/RTE?
The correct insurance ID and Group Number (if applicable), entered into Quanum.
What was the name of the company founded by Dr. Paul Brown in 1967, that eventually morphed into Quest Diagnostics?
Metropolitan Pathology Laboratory, Inc.
(Met Path)
What is the only question you may ask in regard to service animals?
Is this a service animal that is required because of a disability?
When drawing blood cultures, which culture bottle should be drawn first? Aerobic or Anaerobic?
Aerobic (Green Bottle) should be drawn first, followed by the Anaerobic (Orange Bottle).
Remember "GO" for Green Orange.
Name the three specific pieces of information that are required to make a lab order a standing order.
Start Date
End Date
Test Frequency
What is the benefit to collecting payments from patients?
Collecting payments helps to reduce bad debt and INCREASE our yearly bonus/goal sharing.
What country built the automation line that we use in our Marlborough lab?
Italy
What is the name of the anonymous line to report compliance issues?
CHEQline
(800-650-9502)
What is the correct order of draw for these tubes?
L, PE, HS, BE
HS, L, BE, PE
The physician ordered a CBC. What test code should you order? (Use your tools)
6399CL
CBC (includes Differential and Platelets)
What is the required capture rate for every PSR for Easy Pay working at a PSC or IOP?
PSC- 57.8%
IOP- 35.4%
List the 5Cs.
Customer First
Care
Collaboration
Continuous Improvement
Curiosity
What does HIPAA stand for?
Health Insurance Portability and Accountability Act of 1996