POLICIES
& PROCEDURES
& PROCEDURES
What is the protocol book, give some examples of what is in it, and where is it kept?
The protocol book contains all agency policies and procedures, emergency evacuation & safety plans, certificates and training sign offs and is kept in the Director's office.
What is the human rights book and where should it be kept? Who is our human rights officer?
The human rights book should be kept in the Director's office and easily accessible to staff and participants. Our human rights officer for Career Services is Stephen Dennesen.
What is the unique needs book and where is it kept?
Name one individuals unique needs?
It is kept both in the Director's office and the nursing office. It outlines the individual specific needs (diagnoses, allergies, dining and/or seizure protocol) of program individuals.
An example: Peter S. dining protocol or Gail G. epi pen
How do staff share information/communication and gain skills in training and development?
Daily morning meetings, weekly staff meetings, monthly supervisions, ongoing training calendar through DDS, Communitas training department, etc
What is an ISP? How often is it held? Who are the attendees?
An ISP is an Individual Support Plan conducted for residential, employment services and people with supplemental funding (Autism group, Older adults, 1:1's). Held once a year, and includes the provider, service coordinator(DDS) and the individual and family/guardian.
What is an emergency evacuation plan and where is it kept?
The emergency evacuation plan is kept in each office/activity room and outlines the procedures for an evacuation in the event of an emergency.
How can an individual or staff report abuse/neglect? Where is this information located?
An individual can talk to any staff as we are mandated reporters. They can talk to their HRO as well. They can also call DPPC 24/7 and the posters are located in every room next to the telephone.
Who is one individual in CS who needs assistance in an evacuation? What assistance do they need?
Eric F. Wheelchair assist.
Where are the Department of Labor posters kept?
In the staff break room/kitchen.
Monthly van safety checks, monthly building safety checks, review incident reports, ongoing communication with staff, family members, other departments, etc.
What documents are kept in each participants red folder?
Emergency fact sheet, med list, profile sheet, misc. strategy sheets, emergency contact info, unique needs (seizure or dining protocol), sometimes ISP goals/objectives.
How do we train and make sure individuals understand their human rights?
Name one individual in CS with a behavior plan? Who writes and reviews these plans?
Jean Marie R. A licensed behaviorist, our consultant, Keith R or DDS can write and review them.
Human rights, bloodbourne pathogens, fire safety
How have we supported people to transition as their abilities and needs change?
We review ISP goals annually, discuss changes weekly at staff meetings, managers attend All Management Mtgs on a monthly basis, the agency has a monthly clinical meeting, adapt goals/techniques for teaching as abilities change.
Give an example!
How are staff kept up to date on policies and procedures for the program and the agency as a whole?
As policies are reviewed and updated by the policy committee, staff are trained on them, as well as expected to read through and sign off upon New Hire Orientation. Policies can be reviewed at weekly staff meetings, or morning meetings and all staff sign off. Staff can also access the policy binder or find policies on the shared drive of the computer.
What is the responsibility of the Communitas Human Rights Committee?
What is an adaptive/supportive device? Name three we might use.
An adaptive/supportive device is used to help an individual increase independence, for example in mobility or communication, for example, Ipad, wheelchair, walker, AFO's.
What is a satisfaction survey, when is it given out and who is it given to?
A satisfaction survey is used to provide feedback to Communitas systems and programs from participants and caregivers, regarding satisfaction with services. It is done on a yearly basis.
How are we making sure that people have access to new technology and supports that they need?
We acquire new technology as it becomes available (ipads, smart boards, braille resources), we have trainings ongoing (by nursing, clinical team, directors, behavior reviews, etc). We also as an agency review adaptive/supportive devices annually via HRC, as well as behavior plans and conduct ongoing communication and discussion with individuals support needs.
What is the procedure for reporting an incident? Outline the steps taken. What information is included in the form?
2. Call 911 if in immediate danger of health or safety.
3. Call supervisor.
4. Access nurse (if applicable)
5. Fill out internal incident report and submit to managers. This form includes a summary of the incident with time/date/location of occurrence, if there is injury/property damage, if a behavior plan is in place, if nurse was notified and treatment provided and follow up steps to protect health and safety of the individual.
Lawyer, parent/guardian, participant (also, medical professional)
Name one individual in CS with a seizure disorder and/or protocol, one individual with an allergy and one individual with a dining protocol. Where can staff find this information?
Seizure: Steve R, Allergy: Gail, Dining: Peter S.
This info can be found on the Emergency Fact Sheets, on the Profile Information sheets, in the unqiue needs binder, confidential binder, etc.
How do we help individuals to live the life they want to live and make their own informed choices?
We allow for choice in daily activities, aspects of programming, community outings, curriculum, etc.
What do YOU think is important for Quest to know about us?
A: