Quest Knowledge
Who is the CEO of Quest Diagnostics?
Jim Davis
What's tube types do you use for a U and UV test?
U- yellow cap and tube with additives
UV- clear tube with no additives
Which platform do you utilize to enter PTO/PTO health time?
Oracle/Self Service
What is it called when you touch or feel a venipuncture site?
Palpate
What is the biggest blood borne transmitted disease for phlebotomists?
Hepatitis B
How many Quest PSC's do we have locally? and How many Uofl open draw sites do we have?
2-Quest PSC's
9- Quest/UofL open draw sites
Which specimen type has the most TNP's?
URINES
Which platform do you use to check your time card?
Workforce Central
What are the 3 main compliance laws?
The Anti-Kickback Statute
The Stark Law
The False claims Law
What is the best way to reduce the spread of infection?
Washing hands
What are the Quest 5 C's?
Customer first
Care
Collaboration
Continuous improvement
Curiosity
Who can you reach out to for testing information?
or
Client services
What program do you use to check your schedule?
Humanity
What are Quest Diagnostics values?
Hint-there are 6
Quality
Integrity
Innovation
Collaboration
Accountability
Leadership
What steps do you take to report a needlestick?
Clean the infected area
Call your supervisor
Have patient sign source blood release form
Complete ECO-Online forms via the intranet
What was our lab's original name founded in 1967?
Quest Diagnostics was originally founded in April 1967 as Metropolitan Pathology Laboratory, Inc., commonly known as MetPath
How do you collect and process the Analyzer Test?
3 Red tops (spin) down
Transfer into 2 pour off's (9mls needed)
Refrigerate
How do you report an IT issue?
Desktop icon or Call the IT service center
How do you report a potential or suspected compliance violation?
Your supervisor or member of management
Your compliance department (email)
The CHEQLine
Who is our regional safety officer?
Mark Raymer
What metrics does Quest use for employee evaluations?
The 5 C's- (Exhibit The Quest Way 5 C’s: Customer first, Care, Collaboration, Continuous improvement, Curiosity. Employee meets team-specific attendance expectations.)
PATOS (Pay at time of service)
PSAT- (Patient satisfaction)
DPMO/TNP- (Test not performed)
TSF- (Time of service) PSC only
When should the Quality Check be signed by the patient?
After phlebotomist shows patient the labeled specimens. The patient then acknowledges the tubes are labeled correctly and the patient then signs.
What can you find on the on Q app?
HR Portal, Self service, Enter PTO/PTO Health, Look at your paycheck, company related information.
What is the most critical error a phlebotomist can make?
Misidentify the patients specimen, or not identify the patient.
What are examples of occurrence report situations?
Patient with bruising, fainting, nerve pain.
Patient that had a slip, trip, or fall.
Patient that does not stop bleeding.
Complaint or identification error or testing error resulting in incorrect reporting.
Statement made by patient consisting of lawsuit, litigation, legal action, liability, claim, calling a lawyer, attorney, reimbursement, compensation, or contacting of of Quest Diagnostics licensing or reporting agencies.