Risk
Responsible for potential risk or fraud threat that comes with transactions and/or deposits that a merchant processes with Intuit's merchant services.
Transactional Risk
Responsible for customers who have money movement issues with their bank on file
Collections Team
Disputes initiated by a merchant’s customer or that customer's Card Issuing Bank (CIB)
Chargebacks
The process of determining whether Intuit can approve a potential merchant and continue to work with them.
Underwriting
The governing body that handles all the transaction and movement of money
NACHA
Give 2 case types handled by Transactional Risk.
Account Takeover, Case referrals from Collections, Velocity/Authorization Testing, Financial, No DDA On File, Risk Exception Cases
The banking codes that come back from a receiving bank when there is an issue with the bank account on file.
Rejection Codes
Credit card disputes where the card issuing bank or card holder do not think the transaction that was paid was valid.
Chargebacks
Reviews existing merchant accounts to ensure ongoing risk mitigation after the merchant has been approved for a payments account
Continuous Underwriting
Return codes of Insufficient funds/Uncollected funds
R01/R09
What are the 3 potential outcome of risk.
Funds on Hold, Returns, Closure
Any time there is an R code case event, the Merchant will be charged by how much?
$25
An inquiry to a charge that either the cardholder or the card issuing bank wants more information about.
Retrieval Request
Serves to review merchant applications for payments accounts and determine whether or not to approve them based on risk criteria.
Initial Underwriting
Return codes of No Account/Unable to Locate Account/Invalid Account Number
R03/R04
Occurs when someone who is not authorized by the Primary Principal has accessed the Payments. Account or has obtained the credentials for it.
Account Takeover
An electronic check also known as an ACH payment made to a merchant by their customer that is rejected by the bank.
Check Writer Returns
A dispute when a Merchant's customer makes a payment using their bank account and something goes wrong. An R code can be produced from that error.
Check Writer Returns
Reviews concern the products/services merchants sell.
Acceptable Use Policy (AUP)
Return code of Bank Not Qualified to Participate
R13
A fraudster trying to overwhelm a shopping card on an ecommerce site. Force as much money through an account as fast as possible.
Velocity/Authorization Testing
What is the queue for Collections Team department in SFDC?
BizOps Collections - Care Referrals
Charged per check writer return when a customer receives an ACH dispute/reject from one of their customers.
$10
Handles second review for Merchant's payments account approval.
Initial Underwriting
A letter that mostly need to submit in order resolve issue. This letter needs to clearly state the reason the payment was rejected and that you followed the steps in the email to resolve it.
Bank Letter