Humm
What are some reports available within the merchant service center?
transaction report, deposit report, fees report, 1099K Tax report, and monthly statements
What is included in the activity summary section on the monthly statement?
The activity summary lists every transaction batch that completed processing by date. This shows how much money was processed, if there was anything that was refunded or returned to the card hold and the total fees charged with the net sales. If the customer needs specific transaction information, they will need to run a report that shows transaction level details.
Who has access to the sales tax report?
Merchants using GoPayment (Blue version) as a standalone system can access a Sales Tax report.
What is quickbooks line of credit and what is it used for?
QuickBooks Line of Credit is an invoice-advance program for eligible QuickBooks Payments customers. Select a qualifying invoice; if approved, 97 percent of the total invoice will be deposited into the merchant's business bank account.
With QuickBooks Line of Credit, the merchant can finance multiple qualifying invoices, up to their approved credit limit. Each advance is treated and documented as a separate loan according to its own unique terms.
What is the difference between deleting and voiding an invoice?
When you void an invoice in QuickBooks, you still have a record of the invoice, but it won’t affect your account balances or reports.
When you delete an invoice in QuickBooks, the invoice is completely erased from your books. It won’t appear on any reports or in any accounts. You can recover some details of the invoice using the audit log in QuickBooks, but you can't recover the whole transaction.
Only delete an invoice if you’re sure you don’t need a record of it.
How can you access the reports in the merchant service center if the payments account is connected to QBDT?
There are 2 paths to access merchant reports.
In Merchant Center: Account Center>Payments Tab>Manager Account
In QBDT: Customers>Credit Card Processing>Merchant Service Center
What is included in the fees section on the monthly statement?
The fee summary lists a breakdown of all the fees that are being charged to the merchant as part of their rates. This includes any monthly fees, discount fees, authorization fees or other fee types.
What does the sales tax report show?
This report allows the merchant to export sales tax data showing how much money has been received as part of sales taxes. It includes details for reporting to state and local officials.
The report can be run for a specific date range and downloaded to a comma-separated values (CSV) file. Columns available in the report include: sales tax, tip amount, total charged amount, item sold, date/time, and the user who took the payment.
What is schedule pay used for?
Schedule Pay helps your merchant's customers pay their invoices on time. It allows the customer to choose the date they would like to pay the merchant's invoice when they view the invoice. The merchant's customer chooses any date to pay up until the due date of the invoice.
How do you void or delete an invoice in QBDT?
In this process you can select to void or delete. NOTE: do not delete an invoice if a payment is attached. This will create an imbalance in accounting.
1. Find the invoice the merchant wishes to void.
2. Select the drop down under the Delete option on the tools bar at the top of the invoice. This will give the options to void or delete.
3. QBDT will ask if the merchant wishes to do this with a warning how it can affect their accounting. Select yes.
How can a customer who does not have their payments account linked to qbo or qbdt access their reports in the merchant service center?
Navigate to: merchantcenter.intuit.com>activity & reports menu (top of screen)
What is included in the deposit summary section on the monthly statement?
The deposit summary lists all the money deposited into the bank account for the merchant account by the type of transaction. This can include Mastercard, Visa, American Express (AMEX), Discover, or ACH payment types.
What are some tools that help facilitate payments in quickbooks?
-Schedule pay
-QB Line of Credit
-Autopay
-Pay enabled invoices
What is autopay?
With Autopay, your merchant's customers can set up a schedule to pay a recurring invoice.
What are the 3 different bill pay subscription types?
Basic, Premium and Elite.
What are the 4 parts of the monthly statement?
-Overall Summary -Activity Summary
-Fee Summary -Deposit summary
What are the 3 basic varieties of statements?
Free accounts, Monthly Fee accounts, and Interchange Plus accounts.
What is quickbooks billpay?
Allows a business to pay a vendor electronically via a connected bank account.
In QBDT, how do you turn on online payments for all customers?
1. Go to Edit ✎ and select Preferences.
2. Select Payments and then the Company Preferences tab.
3. In the Online Payments section, select the payment methods the merchant wants to make available to all customers. Then select OK.
4. Select Apply to existing customers.
These become the merchant's default payment settings for all invoices.
What are the benefits of using QB Bill Pay?
Full Expert support: We support QB Bill Pay rather then having to send our users to a 3rd party.
Full ecosystem: We are creating an entire bill ecosystem that allows users to manage and pay their bills all in one place, all through QuickBooks Bill Pay.
What is included in the overall summary section on the monthly statement?
The overall summary section summarizes all the money movement that has taken place on the merchant account during that specific month. It shows Gross transaction amount minus the total fees charged equaling the net transaction amount.
What kind of fees are included with the free account type?
No monthly fees, but have slightly higher processing fees.
What is a pay enabled invoice?
Allows a customer to pay invoices online using a credit card or an Automated Clearing House (ACH) bank transfer. To help with the set up and make sure the business gets paid, instruct your customer to select Pay Now in the email message.
In QBDT, how do you turn on online payments for a specific customer?
1. Go to the Customers menu and select Customer Center.
2. Find the customer.
3. Select the Edit icon to edit their profile.
4. Select Payment Settings
5. In the Online Payments section, select the payment options the merchant wants to make available to this customer. Then select OK.
What are the 3 extra steps to take while identifying the customer's issue?
1 Verifying which Bill Pay add-on the customer uses.
2 Determining whether we can support their issue or if they need to be referred to Melio or Bill.com support.
3 For customers with QuickBooks Bill Pay, using IBOSS to research account and transaction details.