ID&V
Name the first question when conducting ID&V
Are you the policyholder?
Can a customer backdate their mileage change?
No
Name the provider we use for Breakdown Cover
Green Flag
How far in advance can you change an address?
Relationship towards the PH
Name a Non-Public question asked during ID&V
Name the second prompts for this change
Start date
Breakdown cover that starts a quarter mile away from home is called?
Roadside cover or Roadside only
Name the screen where the question "are you a home owner" lays?
Policy Info
Name one piece of information listed under the contact card?
Title
Full name
DOB
Marital Status
Occupation
Name another Non-Public question
Name an additional option to offer when conducting this call
Breakdown cover
When a customer has used their breakdown and decides to cancel after that , what would you need to explain?
No refund would be due
If a customer mentions they moved house about a week ago, what would the start date need to be?
The day the customer calls in
Name two questions confirmed on the Vehicle screen for this amendment?
Main driver
Vehicle use
Name the screen that displays an authorised contact (Brother in this scenario)
Account Notes
Name another change where milage needs to be confirmed
COA
Occupation
Change of use
Breakdown cover that starts from home but only take you to a destination of your choice called?
Full UK
If a customer refuses to pay the AP for a COA, name the process that would be followed?
Invoke 14 day cancellation
Drive Plus is considered (your answer here) on Churchill?
Telematics
When a spouse calls in to deal with the policy on behalf of the policy holder, name the screen you would use to verify sed authorised contact?
Drivers screen
What is the minimum amount of mileage a customer can note down on file?
1000
If you were to breakdown at home and the vehicle could not be fixed at home, what is the farthest we could take you?
20 Miles
Is it possible to receive a refund for a COA, and what would the refund be based on?
Yes, the risk decreasing
When a customer discloses a motoring conviction for a named driver, what would you need to inform you customer of?
Your excess may increase at renewal. Please check you renewal documents