Coverages
What are the liability coverages? Who are they for?
What is needed to identify a claim on the verification tab in Atlas?
What is claim number, phone number, or policy number.
Greeting for a CCP window that shows pass and notes indicate the caller is calling to file a new claim.
What is "Thank you for calling GEICO claims, my name is _________, am I speaking with _______?" customer response "I see that you are calling to file a new claim. I would be happy to assist with that."
Our insured calls to report a bear jumped onto their car while they were leaving the beach, causing our insureds hood to be damaged.
What is Comprehensive loss
Which coverages carry a deductible?
What tool can we use to add a task to a claim that does not automatically appear in claims navigator?
What is Flexible Task
Our insured reports that they were rear ended by claimant. Our insured has contacted the other parties insurance carrier and plans to file through them. What is this scenario an example of?
What is a report purpose only claim (RPO)
Our insured opened their door into claimants vehicle.
What is collision
The insured is responsible for damage to claimants vehicle. Three claimants are also injured. The insured carries BI coverage with limits of 30,000/60,000. The total of the 3 injury claims are:
Claimant 1: $3,472
Claimant 2: $37,849
Claimant 3: $5,000
What is the maximum amount claimant 2 can receive?
What is $30,000
What resource can be used to determine what information can and cannot be shared with a caller?
What is verification matrix.
What are the basics of an investigation?
What is
Our insured's vehicle was stolen.
What is Comprehensive
First Party Coverages
What is Collision, Comprehensive, Rental Reimbursement/ Transportation Expenses, ERS, MBI
You receive a call from claimant and verify into the claim. Auto play starts, however the call gets disconnected before we complete all task. You call claimant back but no answer. What are your next steps?
Select 'Stop Auto Play' and document the call was disconnected.
What do we do if our insured is involved in an accident and their vehicle is stuck on the side of the road?
Select 'Urgent Tow' which will shorten the loss report and dispatch a tow once the FNOL is complete
Our insured calls to report that their engine failed and they need a tow.
What is ERS, Emergency Roadside Assistance
Our insured is 100% responsible for damages to 2 claimants vehicles. Our insured has a property damage limit of $100,000. One claimant filed through the adverse carrier and has a $1,000 deductible. The total amount of damage is $20,782. What is the most we will pay for the entire claim?
What is $20,782.
What 6 pieces of information are needed for proper Medicare reporting?
What is
First name
Last name
Gender
Address
Date of birth
Social security number
What are the four elements of an incident explanation?
What is
Our insured calls to report they rear-ended claimants vehicle. Both vehicles are damaged but neither party will need a rental. What exposures would apply?
What is Collision and Property Damage