Considered the most serious crime, an offense to overthrow the government is classified as
What is an act of treason
100
Which of the following is NOT a requirement for a valid, legal contract?
* The contract must include manifestation of assent.
* The contract must be in writing.
* The contract must involve legal subject matter.
* All parties must have the legal capacity to enter into a contract.
What is the contract must be in writing
100
Which of the following can be used to keep a record of incoming telephone calls so that no message is overlooked?
What is a telephone log
100
What information would the medical assistant need to matrix the appointment book properly?
What is the days and hours when the physician performs hospital rounds
100
The statistical characteristics of human populations are called:
What is demographics
200
A minor crime is called a(n):
What is misdemeanor
200
The performance of an act that is wholly wrongful and unlawful is called:
What is malfeasance
200
A method of selecting the order in which patients receive medical treatment often is referred to as:
What is screening
200
An effective way to deal with patients who are always late for appointments is to:
What is give them the last appointment of the day
200
Ideally, where should sick, contagious patients wait to see the physician?
What is in an examination room designated as a sick examination room
300
The improper performance of a lawful act is called:
What is misfeasance
300
Active listening involves
What is active listening involves giving the same attention to a person on the phone as would be given to a person face to face, concentrating on the conversation at hand, and discovering vital information.
300
Why is it necessary to include a note in the patient’s chart when the person does not show up for a scheduled appointment?
What is to be prepared for future legal consequences regarding the patient’s care
300
The fiscal year begins
What is whenever designated by the business
400
A major crime, such as rape, murder, or burglary, is classified as a(n):
What is a felony
400
The failure to perform an act that should have been performed is called:
What is nonfeasance
400
The medical assistant may help an angry caller to calm down by:
What is speaking in a lower tone of voice
400
Which is the least satisfactory method of scheduling for the patient?
What is double-booking
400
When new stock is added, it should be placed:
What is in the back
500
Medical liability cases can stem from:
What are
- breach of trust on the part of the physician.
- a breach of trust on the part of the patient.
- some type of miscommunication between the patient and physician.
500
A physician who fails to obtain consent before treating a patient could be charged with:
What is battery
500
Enunciation is:
What is articulation of clear sounds
500
If a patient has been waiting longer than ____ minutes past his or her appointment time, the medical assistant should offer to reschedule the appointment.
What is 15
500
Common items that criminals look for in physicians’ offices include: