Ontellus
Where do u find Patient Address
🌈🌈🌈Correct answer gets 100*5🌈🌈🌈
Case Level - Records of Tab
Guess the Sequence:
1-4-3-5
🔔🔔🔔🔔Luck or No Luck🔔🔔🔔🔔
Correct ans gets 100 *20
incorrect stays unchanged (no Minus)
5-3-4-1
Guess the Lucky number:
1 - 10
🔔🔔🔔🔔Luck or No Luck🔔🔔🔔🔔
Correct ans gets 100 *20
incorrect stays unchanged (no Minus)
1
🚦🚦Guess the Vehicle🚦🚦
🚗🚕🚐🚌🏎️🚓🚑🚒🚚🚜
💥Correct ans gets you 100*15
🚑🚑🚑🚑🚑🚑🚑🚑🚑🚑
Where do u Escalate if we need to update Claim Adjuster's Number
🌈🌈🌈Correct answer gets 100*25🌈🌈🌈
We do not escalate anywhere. Claim Adjuster info is only supposed to be left in the notes section
Where do u find DOS
🔑🔑🔑🔑🔑Triple Jump🔑🔑🔑🔑🔑
Each Ans gets 200 points
Part Level - Forms Tab
Guess the Sequence:
10-2-3-4
🔔🔔🔔🔔Luck or No Luck🔔🔔🔔🔔
Correct ans gets 200x5
incorrect stays unchanged (no Minus)
3-2-4-10
Guess the Lucky number:
1 - 10
🔔🔔🔔🔔Luck or No Luck🔔🔔🔔🔔
Correct ans gets 200x5
incorrect stays unchanged (no Minus)
6
🚦🚦Guess the Vehicle🚦🚦
🚗🚕🚐🚌🏎️🚓🛺🚒🚚🚜
💥Correct ans gets you 200*10
🚜🚜🚜🚜🚜🚜🚜🚜
Where do u escalate if we need to obtain an Auth request instead of a Subpoena
🔑🔑🔑🔑🔑Key of Fortune🔑🔑🔑🔑🔑
🔑🔑🔑🔑🔑🔑🔑🔑
Support Needed - Subp/Auth Req Rej
🔑🔑🔑🔑🔑🔑🔑🔑
Yeh Lo 'Zero' Laga lo 200 ke end me
Where do u find Client Name
🚀🚀🚀🚀🚀🚀ROCKET IN THE SKY🚀🚀🚀🚀🚀🚀
Correct answer gets you 300*6
Case Level - General Tab
Guess the Sequence:
6-2-9-3
🔔🔔🔔🔔Luck or No Luck🔔🔔🔔🔔
Correct ans gets 600
incorrect stays unchanged (no Minus)
9-6-3-2
Guess the Lucky number:
1 - 10
🔔🔔🔔🔔Luck or No Luck🔔🔔🔔🔔
Correct ans gets 600
incorrect stays unchanged (no Minus)
2
🚦🚦Guess the Vehicle🚦🚦
🚗🚕🚐🚌🏎️🚓🛺🚒🛵🚜
💥Correct ans gets you 300*10
🛺🛺🛺🛺🛺🛺🛺🛺
4OE Alert Escalation is used for....
🚀🚀🚀🚀🚀🚀ROCKET IN THE SKY🚀🚀🚀🚀🚀🚀
Correct answer gets you 300*6
When Req Packet is missing in PLR - we can escalate the order to 4 OE Alert
Where do u find Additional Identifiers
🌀🌀🌀🌀🌀🌀
Get this right and get Triple Points
🌀🌀🌀🌀🌀🌀
Part Level - Forms Tab
or
Custodian Packet
Guess the Sequence:
5-3-2-1
🔔🔔🔔🔔Luck or No Luck🔔🔔🔔🔔
Correct ans gets 800
incorrect stays unchanged (no Minus)
3-5-2-1
Guess the Lucky number:
1 - 10
🔔🔔🔔🔔Luck or No Luck🔔🔔🔔🔔
Correct ans gets 800
incorrect stays unchanged (no Minus)
7
🚦🚦Guess the Vehicle🚦🚦
🚗🚕🚐🚌🏎️🚓🛺🚒🛵🚜
💥Correct ans gets you 400*5
🏎️🏎️🏎️🏎️🏎️🏎️🏎️🏎️🏎️🏎️
What do we do if the custodian denies to help us obtain status of the request and does not answer any of our questions by flatly denying our request?
🌀🌀🌀🌀🌀🌀
Get this right and get Triple Points
🌀🌀🌀🌀🌀🌀
Escalate to Support Needed - Status and Close
Which status type is considered as a 'Non workable' Status type on any given Part
🌀🌀🌀🌀🌀🌀
Get this right and get Triple Points
🌀🌀🌀🌀🌀🌀
Any thing apart from 'Custodian Contact' is non workable for us
Guess the Sequence:
1-2-3-4
🔔🔔🔔🔔Luck or No Luck🔔🔔🔔🔔
Correct ans gets 1000
incorrect stays unchanged (no Minus)
4-2-3-1
Guess the Lucky number:
1 - 10
🔔🔔🔔🔔Luck or No Luck🔔🔔🔔🔔
Correct ans gets 1000
incorrect stays unchanged (no Minus)
3
🚦🚦Guess the Vehicle🚦🚦
🚗🚕🚐🚌🏎️🚓🚑🚒🚚🚜
💥Correct ans gets you 500*5
🚑🚑🚑🚑🚑🚑🚑🚑🚑
Which status type is considered as a 'Non workable' Status type on any given Part
🌀🌀🌀🌀🌀🌀
Get this right and get Triple Points
🌀🌀🌀🌀🌀🌀
Any Order that has a status type on it apart from "Custodian Contact" is a Non Workable order
What do we understand by the term "Order Date" on MR8 Part Level General tab.
This the date the order was requested/created/initiated
Guess the Sequence:
7-8-9-10
🔔🔔🔔🔔Luck or No Luck🔔🔔🔔🔔
Correct ans gets 600x3
incorrect stays unchanged (no Minus)
10-9-8-7
Guess the Lucky number:
1 - 10
🔔🔔🔔🔔Luck or No Luck🔔🔔🔔🔔
Correct ans gets 600x3
incorrect stays unchanged (no Minus)
10
🚦🚦Guess the Vehicle🚦🚦
🚗🚕🚐🚌🏎️🚓🛺🚒🛵🚜
💥Correct ans gets you 600*3
🚗🚗🚗🚗🚗🚗🚗🚗🚗
Custodian stated that they have already sent records to Ontellus Portal.
Where do we escalate this to?
What are the two possible scenarios when the call will be considered as a Non-Connect Call (Disconnect Scenario)?
Give 2 Scenarios
🦄🦄🦄🦄🦄Correct Ans gets 700 and one more chance to attempt another question🦄🦄🦄🦄🦄
Incorrect Ans leads to -700
When the Custodian/Facility Representative Hangs up
When the Call Auto Disconnects
When we have exceeded the Hold Time and got no response.
Guess the Sequence:
8-2-6-1
🔔🔔🔔🔔Luck or No Luck🔔🔔🔔🔔
Correct ans gets 2100
incorrect stays unchanged (no Minus)
1-2-6-8
Guess the Lucky number:
1 - 10
🔔🔔🔔🔔Luck or No Luck🔔🔔🔔🔔
Correct ans gets 2100
incorrect stays unchanged (no Minus)
4
🚦🚦Guess the Vehicle🚦🚦
🚗🚕🚐🚌🏎️🚓🛺🚒🚚🚜
💥Correct ans gets you 700*4
🛺🛺🛺🛺🛺🛺🛺🛺🛺🛺
What are the 3 uses for Support Needed - Additional Info Escalation
🔔🔔🔔🔔🔔🔔
700x2 Correct ans
-2100 Incorrect ans
🔔🔔🔔🔔🔔🔔
- Additional Identifiers Req
- Ph number is incorrect/Not in service on file
- 5 Consecutive Non Connects for a Non verified entity
Can we obtain all the records requested on an order despite RULE 11 Agreement being applicable on it?
⚡⚡⚡⚡Double or Skip⚡⚡⚡⚡
Correct ans = 1600
Incorrect ans forces your team to skip a turn
No Minus or Negative marks
Yes we can, Cz nothing changes for an RRC Agent.
Guess the Sequence:
4-7-9-5
🔔🔔🔔🔔Luck or No Luck🔔🔔🔔🔔
Correct ans gets 2400
incorrect stays unchanged (no Minus)
5-9-4-7
Guess the Lucky number:
1 - 10
🔔🔔🔔🔔Luck or No Luck🔔🔔🔔🔔
Correct ans gets 2400
incorrect stays unchanged (no Minus)
10
🚦🚦Guess the Vehicle🚦🚦
🚗🚕🚐🚌🏎️🚓🛺🚒🛵🚜
💥Correct ans gets you 800*3
🚌🚌🚌🚌🚌🚌🚌🚌🚌
Support Needed - Florida Xray Copy
is used for?
When Facility is in Florida and they cannot produce images so they ask us to come over and copy the imaging from their location
Where do u find alt ph number for the facility..
Provide proper pathway
Guess the Sequence:
6-10-2-8
🔔🔔🔔🔔Luck or No Luck🔔🔔🔔🔔
Correct ans gets 2000
incorrect stays unchanged (no Minus)
8-10-6-2
Guess the Lucky number:
1 - 10
🔔🔔🔔🔔Luck or No Luck🔔🔔🔔🔔
Correct ans gets 2000
incorrect stays unchanged (no Minus)
5
🚦🚦Guess the Vehicle🚦🚦
🚗🚕🚐🚌🏎️🚓🛺🚒🛵🚜
💥Correct ans gets you 1000*2
🚐🚐🚐🚐🚐🚐🚐🚐🚐🚐
Name the list of details that we can update in a Custodian Database Update Note
Provide 5 details - Get 1000
For every additional point get extra 1000
Location Name
Location Address
Loc Ph no
Loc Fax no
Loc Email Add
Serve Method
Portal
TAT
Copy Service
Others