You Rang?
You called out to CLMT Monique and the call drops before you finish navi, you called her back but she didnt answer, you would click this button and then do what?
What is the "Stop Auto Play" button then document in the notes the line d/c'd
After putting in information for a ip, a data prefill search begins then shows you a display screen with the results on the reconcile data search response, the next steps would be
Confirm all information is correct with the caller before updating the ip page
Vivi loaned her car to Andrea, While driving the veh Andrea was struck by a veh owned and driven by Luke, later it was discovered Luke was not insured at the time of the Accident, Viv is using her UMPD coverages to fix her which person(s) would you select as the CBP in claim Iq
Who is Luke?
Caller has recently told us they just hired a atty so we would need to set them as what under the first contact status indicator?
What is Contact Attorney
This answer would be the best used when greeting a customer who comes onto the line as verified
EX Jared Foster is calling in and AWS says its a FNOL
Thank you for calling GEICO Claims, this is ____ am I speaking with Jared Foster? I see your calling about a new accident are you okay?
What is Add the Atty info to the claim as a AP
A pot hole loss would be considered payable under this coverage
What is collision
You spoke with Bob to set up a comp claim, and have completed nearly all of navi except for setting the inspection, when you ask bob about it, he mentions he wants to wait until Billy, his husband gets home as he usually handles the car stuff. We would use what First contact status indicator for Billy ?
What is First contact completed
Customer adv that their veh has damage to the entirety to the front of their veh including tires headlights, grill, etc, and there are various liquids leaking from the car but the air bags did not, the customer feels like its safe to drive despite smelling a burning smell when the engine is running. Should this vehicle be considered safe to drive?
No, the veh is not safe to drive.
What is "inspect only"
Clicking this button will shorten the FNOL allowing you to quickly access the dispatch tab
What is URGENT TOW
Customer wants their vehicle towed after a accident taking place during a family reunion, and wants to bring the vehicle to their BSOC back home, which is over 100 miles away, what would be our next steps in order to be able to assist the customer
What is contacting our supe and documenting their approval in atlas and dispatch comments
You recv a call from a ins who originally felt okay after the accident but after a few days decided to go the doctor for back pain, we would update what status within the parties involved tab
When setting up a demand to send to TOP NOTCH INS for a subro demand, in regards to a damages their ins Ivette caused, whom would we select as the responsible party in the responsible party details page.
Ivette
Cortney the ins calls in to state that Gloria ran a redlight and struck her veh on the passenger side when going through a intersection. Cortney asked to use her first party coverages so we set up a inspection and rental, to whom should we call next?
Who is Gloria
This term is a technique we would use when trying to lay the foundation with the ins
What is the GECKO ECHO
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You are on a inbound call when you realize you need to make additional calls, what status should you be in to make these calls, after finishing the original inbound call?
File handling
You would take what steps to in atlas to see if a claim was sent to SIU
the referrals tab into the SIU sub tab
Our ins was in a lane change accident where we entered clmt's lane and struck their vehicle. Clmt had a dash cam showing the whole thing clmt requested police not to be called as clmt doesnt have ins, later clmt went to the hospital due to being inj, the ins carries UMBI and UIM, should we investigate for potential UM
False
If we needed to let the AD know a vehicle was repo'd we should use this method to notify, and specifically what would we never do to notify AD?
What is the special instructions box, and we would never call AD