1
2
3
4
5
100
What is the cost of a room upgrade?
$50 per level per night
100
What is a Sampler package?
Trial Membership
100
What are two package rules?
No multiple packages; agent may not pitch rescission as benefit
100
What is the minimum age for a guest to purchase a package and take a presentation?
25
100
A guest can reschedule dates in the US if they provide at least __________ days’ notice.
14
200
If a guest stays at Embassy Suites Hotel: San Luis Obispo, where do they tour?
San Luis Bay Inn
200
What is the cost for an extra night at most Diamond Resorts International resorts?
$125
200
Where do guests tour when traveling to Orlando, FL?
Mystic Dunes Resort and Golf Club
200
If a guest no shows to a tour or is disqualified for their tour, they will be charged ___________________________________________________
Retail Value
200
What do you do if a guest requests the DNC POLICY and a manager IS available? 1. 2.
1. Confirm we have a policy 2. Have manager T.O.
300
How much is an extra night at off-site properties?
Varies
300
What are two attractions to Orlando, FL?
Theme Parks & International Drive
300
What are two features of Embassy Suites Hotel: San Luis Obispo?
Free breakfast and restaurant
300
What are our income requirements?
$50K or $40K for PMR Owners
300
What are two attractions to Branson, MO?
70+ Live shows and Silver Dollar City
400
If married or cohabitating guests are required to travel and _____________ together and have same _____________________________ with proof of such like a driver’s license.
tour; address
400
If married or cohabitating, BOTH parties must read, _____________ and speak ________________ fluently.
write; English
400
What do you do if a guest requests the DNC POLICY and a manager is NOT available? 1. 2. 3.
1. Inform the guest we have a policy 2. Collect mailing address 3. Email your supervisors with guest info.
400
Name the off-site property in Branson, MO. What are two features?
Clarion Hotel at the Palace; free breakfast & restaurant
400
What is our Mission? (Double points for Mission Statement)
To deliver quality tours by practicing We Love to Say Yes in every interaction while creating new opportunities with vision, passion and diligence to exceed monthly and annual projections.
500
Which property has a $12/night resort fee which covers hot breakfast, high speed wi-fi and parking?
Forest Suites Resort
500
The maximum number of nights a guest may stay for continental US resort stays is ______ and _____ for Off-sites / Cabo/ Hawaii
5; 7
500
Which three properties have an additional guest fee over double occupancy?
Golden Nugget Hotel; Stratosphere Hotel and Clarion Hotel at the Palace
500
Which two properties have a parking fee?
Lake Tahoe Vacation Resort & DoubleTree Suites
500
Guests receive any gifts, if applicable, _____________________ the sales presentation.
after
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