Empathy
The real job of a leader is not about being in charge, it’s about taking care of these people.
Who are the people in our charge?
In the time a speaker can speak 120 words, the listener can process up to this many words.
800
A university of Minnesota study estimates _______ percent of corporate communication problems can be blamed on poor listening.
60%
What is Cortosol?
A key player in the body's Flight or Flight response
??
This is what a leader has to give away when everything is going well.
Credit
This is the listening block when a person tries to avoid understanding your point.
What is make light and take flight
Listening satisfies this basic need?
What is the emotional need to be heard.
What can trigger your stress? (Any 2)
Work Related Stress
Financial
Relationship
The two contest we typically play in business are?
What is finite verses infinite?
Empathy means being concerned about the human being, not just this.
What is their output?
This is the component of persuasive speech that deals with psychological and emotional appeal.
What is Pathos
Pathos, Legos and Ethos
Name two things that reduces Cortosol?
Breathing, Working out, & Proper Sleep
What word appears multiple times in your mission statement?
Dedication
Experience
Innovation
Leadership is a ________, just like any other.
What is a skill?
This is the type of listening where you repeat what the speaker says and feels.
What is empathic listening?
Name three of the listening blocks?
Make light and take flight
Fight to be right
Selective Listening
Name two positive effects of Cortosol?
Enhances Focus, Alertness, Provides quick enegery to Muscles and Brain.
What three things does the brain shut down when we sleep?
Thinking, Talking and Blinking
This is the type of environment a leader creates when team members feel safe to admit a mistake.
What is feel vulnerable or okay to ask for help!
This is the name of the history-making experiment of the 1920-1930's about workplace morale and motivation.
What is the Hawthorne Experiment?
How to be a good listener?
Cue yourself
Dont interupt
Repaet what you heard
What Gland releases Cortisol?
Adrenal Glands
Drinking the proper amount of water helps the immune system do these two things?
What is builds Antibodies and Fight Virus