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100
The name of our event space at level 1M is __________ .
The Gallery
100
Our Associate Dining Facility is called __________ .
Spices
100
What is our Corporate Social Responsibility program called?
Hyatt Thrive
100
What is the emergency number?
28
100
What is the address of Grand Hyatt Singapore?
10 Scotts Road, Singapore 228211
200
Where is our Hyatt Corporate Office based in?
Chicago, USA
200

Name the 2 Hyatt’s guest loyalty programs.

World of Hyatt, Club at the Hyat

200
What do we call this? We CARE for people so they can be their best.
Our Purpose
200
Name the 6 values of Hyatt.
Respect, Humility, Empathy, Fun, Creativity, Integrity
200
What is the name of our founder?
Jay Pritzker
300

What is our Grand Hyatt brand’s promise?

To celebrate the iconic in small details and magnificient moment

300

Name 3 of these LC’s member. General Manager : Director of HR : Director of Finance : Director of Culinary Operations: Director of Sales & Marketing:

Mr Willi Martin, Ms Susan Gan, Mr Diep Ho, Mr Lucas Glanville, Ms Charis Choi

300
What should you do if you or your colleagues are being harassed, intimidated or disrespected?
Inform manager, DH, Division Head or HR
300
What is Hyatt’s Mission?

To deliver distinctive experiences for our guests.

300
What should you do if you believe that you have encountered a potential trafficking situation?
Inform manager, DH, Division Head or Security immediately
400
What is Personal Information?
Information collected and maintained (in any form: paper or electronic) concerning an identifiable individual
400
Who is the President of Hyatt?
Mr Mark S. Hoplamazian
400
Where is AA located?
3B Car Park
400
What is Hyattconnect?
Hyatt’s global associate communications and collaboration portal
400
If your colleague approached you to borrow your master key, what should you do? Explain your reason?
You would have to decline. You are accountable for the key that have been issued to you. Master key cannot be transferrable
500
What information must you capture when taking a telephone message?
Message for… Name and title of caller Company name Telephone number Time and date of call Message Action required Name / initials of person taking the message Repeat the message back
500
What are the 3 principles of fire extinguishment?
Starvation - Removal of fuel Smothering - Removal of oxygen Cooling - Removal of temperature
500
Explain the reason for Social Media Policy.
Hyatt recognizes that our associates are communicating with family, friends and colleagues through online networks, blogs and others forms of social media Please take note that: - Associates are personally responsible for the content they publish on-line - Be respectful of others Remember that your conduct may reflect upon the Hyatt brand
500
What does FSMS stands for? How many SOP’s we are required to follow?
Food Safety Management System 20
500
What is Open Door Policy?
Associates are welcome to visit the office of their Managers, Department and Division Heads to raise issue or ask valid questions
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