Key Concepts
What does CPQ stands for?
Configure Price Quote
How many types of quotes exist and which are they?
5: New Business, Renewals, Professional Services, Contract Amendment and Trial.
What does the customer information section on the quote contains?
What does QLE stands for?
Quote Line Editor
What is the difference between full and Partial cancellation?
For Partial cancellations the support quantity is reduced from the previous year while in full cancelation the cx does not wish to renew support.
Who is the party added to the “Bill to Contact” section in Sale force?
The party financially responsible to pay for an order.
What is the start point for a Renewal and New Business quote?
Renewal : Opportunity
New Business: Service Contract- Opportunity
Where in Salesforce can you check information related to products, quotes, service contracts and notes?
Quick links
What is the main difference between legal and budgetary document?
Legal document includes the quote terms and conditions .
What is an ELA Contract?
It is a highly negotiated custom usage agreement providing customers with a customized pool of licenses with flexible deployment and rights over a defined term.
Which are the three categories accounts are divided into?
When you create a new Quote from a new Opportunity, what is the initial stage and status of the Opportunity and the Quote respectively?
Stage 1 Discover and Draft
What is the billing frequency and the billing type?
How can an Add-On be added to an account?
•Service Contract Amendment
•New Business Sale
What is a Win Back quote?
It is a quote created from a Loss Opportunity When after a while a Customer decides to return to support.
What are the opportunity fulfilment types available?
Which type of Quote is auto-created when the previous service contract is fulfilled?
Renewals
During the validation process, what should you do if you realize the pricing is incorrect?
Manually change the pricing to ensure it matches the source Service Contract.
Under which scenarios can new products be added to a Renewals opportunity?
Premium Support, RTS, Reinstatement fee, Summary SKUs
What is the maximum capacity that can be included in a single Quote? What is the name of quotes that exceed this number?
130, Large carts
Where in Salesforce can we find the partner information?
Account, Opportunity, Quote Sections
Mention at least three scenarios when a Standard – New Business Opportunity is selected.
- on a new sale to new customer
- new sale for an existing customer
- re-sale of Termed products and Amendments
- new ELA orders
- Adding additional users/storage for SaaS products.
Can an opportunity owner be changed? Explain
No, you have to raise a request to reassign the opportunity.
What are the two types of promotional discounts?
Stackable: Can be applied in conjunction with other Pre-Approved Discounts.
Non-Stackable: Cannot be used with any other Discount type.
True/ False: A Large Cart renewal Opportunity follows the same processes as a normal Large Cart Opportunity.
True