Where in the Showroom?
Fia Sofa/Sectional
2nd floor by the patio
Where is the easiest place to help a customer book an appointment?
on the website
Where do our waters and snacks backstock live?
Yellow electrical room in back hallway
Where do you find the Denver Schedule?
SharePoint
What is our best-selling living room chair?
Ford
Colby table in Walnut
2nd Metro room in the back
How many hours after you add someone to your opportunities do they receive an email from you?
3
What should we always do when welcoming a design appointment?
Offer them a coffee/tea/water/snack
Where do you go to find product locations in the showroom?
SharePoint visual board
What are our three newest sofa/sectional models?
Hannah, Baylor, Vienna
Suri swivel lounge chair
Hartley bedroom on second
Can a customer create a Favorites list without an account?
Yes, but it won't last and can get cleared when their cookies refresh, so it's best to encourage creating/finding their account!
How long should a 1-2 room design appointment last ideally?
1 hour
What comes out every Thursday?
Our local Weekly Recap
What is our best-selling dining table?
Ventura
Copenhagen bookcases/wall unit
A customer is interested in opening an account with RBB, where do you take them on the website?
Join our Program page under "For Business"
After you wrap up with a customer and have cleaned up your samples, what should you do next?
Check in with the hub
Where can one go to send out a message/shoutout for great work and support to a fellow team member?
Props
What is something we always want to discuss with customers when choosing items that are celebrated for their imperfections?
Natural Characteristics
Sanders coffee table
Andre room on main
A customer has specific questions about measurements that you don't see on the product page, where do you check next?
Master catalog
What tool should you check most throughout the day?
Teams
Where does on go to book a virtual fit call?
Support Portal
What fabrics are stocked on the Ford chair?
Sumner Charcoal, View Indigo, Mori Oatmeal, Orla Ivory, Banks Camel