Apple Watch
BOH
Family Room
Business
Hero Products and Accessories
100
This is the unique input that is used to rotate and zoom as well as push to the home screen. It scrolls nimbly and precisely.
What is Digital Crown.
100
This part of the runner app available on easy pay was used during the iPhone 6 launch to set aside a phone for 24 hours for potential customers.
What is Reservation Pass
100
Whats the difference between an FRS and a Genius?
One role takes mobile appointments while the other does mobile and Mac repairs as well as mobile and Mac appointments.
100
This is the program you would use if you needed to enter a business intro without an actual purchase.
What is Concierge
100
This product is the only product currently available with DEFAULT radio app and Nike + Fitness integration built in.
What is the iPod Nano
200
Scannable summaries of the information you seek out most frequently. To see them, you simply swipe up from your watch face. In an instant, you can glimpse the weather forecast, check out what’s next on your calendar, or find your current location on a map.
What are glances.
200
The name of the company that processes our company's reuse and recycling program for iPhone/iPads.
What is Brightstar.
200
One of these is not a workshop that is offered by Apple: (1) Using Your Devices Together (2) iPhone Photography (3) Spreadsheets Made Easy with Numbers (4) Using FaceTime and iMessage
What is Using FaceTime and iMessage
200
This is the number goal of business sales % to our actual total store sales %
What is 20%.
200
This type of hard drive, available in the newest 27" iMac w/ Retina Display, keeps frequently used items in readily available flash storage and also has high storage capacities as seen in traditional hard drives.
What is a fusion drive.
300
This is something inside the Apple Watch that gives it a more human touch and produces haptic feedback. (it taps you on the wrist).
What is the Taptic Engine.
300
This happens twice a year where the BOH team does a full store count to make sure our inventory is accurate.
What is PI (Physical Inventory)
300
List the minimum system requirements for Macs and PCs to be eligible for data migration. Bonus: Joint Venture members with Macs are able to do a data transfer with Mac OS X 10._____?
PCs: Windows XP Service Pack 3 Macs: Mac OS X 10.6.8 Bonus: JV Members: Mac OS X 10.5
300
Name three key features of Joint Venture.
Get set up (data transfer/setup) Get trained (creatives teaching training sessions) Stay running (loaner computer, priority GB appointments, over the phone genius team)
300
When using Apple Pay, this dedicated chip in the iPhone is where a unique and dynamic Device Account Number is assigned, encrypted, and stored.
What is the secure element.
400
These are the three rings featured in the Apple Watch health and fitness app to track your activity.
What are move (calories burned), exercise (how much running or vigorous activity), and stand (track how long you have been sedentary).
400
This process is when a non BOH individual does a specific count on certain merchandise, Monday-Friday to ensure all inventory is correct. This count is then audited by a BOH member.
What is Cycle Count
400
This is how soon the family room can book an unexpected JV customer for an appointment
15 minutes
400
This is the name of the system the business team uses to manage all business customer accounts and can be used to look up customer's business info.
What is Engage.
400
The iPad Smart Covers are made of this material that allows it to easily attach and detach from the iPad.
What is polyurethane.
500
These are specialized functions that are more than timekeeping. The ones that come with the apple watch are: Alarm, Timer, Calendar, Stocks, Weather, Moon Phase, Activity, Stopwatch, Sunrise and Sunset, and the World Clock.
What are complications.
500
This is how long customers have to pick up an order from the time that they placed it.
What is 21 days
500
When looking to troubleshoot Mac OS X, our genius teams sometimes reset these two things -- PRAM and SMC. What do these stand for? (hint: utilize Apple.com/Support)
PRAM - Parameter Random Access Memory SMC - System Memory Controller
500
These are the three business priorities for Q1/Q2 2015 (hint: this is posted on the business whiteboard!)
What are: Face to face - meeting customers on the floor Briefings - Learn more about clients/better support Events - Joint Venture and Weekly Business workshops
500
When looking to use handoff on Mac OS X, for the Mac to be compatible with handoff it requires Bluetooth version ___
What is Bluetooth 4.0
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