Refund
Give at least 3 acceptable payment methods
How many times can we send a PIN to the same phone number?
Thrice
R1's limit related to loss, how much?
$200
What do you call the chat option to other support ambassadors in Atrium Tool?
Airwave
Chief Executive Officer of Airbnb.
Brian Chesky
For flexible cancellation policy, until when is a G eligible for a full refund?
24 hrs from reservation
What caller type shall we not send a PIN to?
POC
Loss Reason for issuing loss as part of the Simplified worklow?
Goodwill
The best way to pull up an account is using the caller's what?
Email address
What does the BNB mean in Airbnb?
Bed and Breakfast
If a guest is not eligible for a refund because of the Host cancellation policy, what should you advise them?
Open an RC case
In which part of your call control panel (green call bar) can you see the authentication status?
Caller ID
A process where a Team lead needs to approve the loss that is more than your threshold?
4 eye consult
Where can you create a case?
Nova profile page > Support Tab
The type of credit that has no expiry date if the Guest chooses to cancel a reservation.
Booking Credit
Where can you check if the refund has been processed?
Nova reservation page > PAyments
Caller is from Italy, what information should you provide?
Country where you're calling from
At least 2 acceptable loss reasons
CX mistake
False promises
Bugs
Double booking
This is a tool in Airbnb where we can send money to the Host or Guest.
Resolution Center
Where are we going to escalate the issue regarding allergens or mildew?
Resolution 2
What information should be provided to G with regards to refund?
Amount
Where it will be refunded and
When
Caller from India, how shoud you authenticate
PRio PIN
then follow country specific authentication
If a loss is more than $3000, who checks and verifies it?
TL, OM, and Quality
This is where you can check the details of the reservation from the time the guest book a reservation
Snapshot
Trust