Troubleshooting
 Steps of Service
 History
Acronyms
Potpourri
100
The 5 Rs
What are Reset, Retry, Restart, Reinstall & Restore
100
These are the 5 steps you use for every interaction.
What are the  steps of Service
100
This year was when Steve Jobs Announced the iPhone.
What is 2007?
100
DFU
What is Direct Firmware Update
100
This triple-laminated surface can be found inside iPhones, iPods and iPads.
What are LCIs?
200
Help! My multitouch won't respond and my phone is talking to me!
What is Voice Over?
200
3 Ps
What are Position, Permission & Probe
200
Date on which Apple was founded
April 1, 1976
200
EFFA
What is Early Field Failure Analysis?
200
These computers can be ordered to a customers' specifications at the Apple Store Online.
What are CTO machines?
300
Help! Only one of my speakers is working!
What is: one of those things is a microphone!
300
These are the  steps of service, in order.
What are: Approach, Probe, Present, Listen, End with a fond farewell and an invitation to return
300
Year in which the first Apple Stores opened
2001
300
ESD
What is Electrostatic Discharge?
300
Pro Apps
What are Aperture, Logic and Final Cut?
400
Home button not functioning; phone is out of warranty.
What is Assistive Touch?
400
The 3 As
What are Acknowledge, Align & Assure
400
This is the book off of which the famous Superbowl Commercial is based
What is 1984 (George Orwell)
400
WWDC
What is the Worldwide Developers' Conference?
400
This Genius is representing us at WWDC next weekend.
Who is Nick Tsigos?
500
Help! My iPhone is disabled forever!
What is a DFU Restore?
500
Using the 3 As, give an example of a statement that you might use with a customer whose iPhone was dropped in a toilet.
(...it's open ended...)
500
This computer shares a name with Steve Jobs' daughter.
What is the LISA (Local Integrated System Architecture)
500
RFCP
What is Ready for Customer Pickup?
500
These are the differences between the i5 and i7 Processors
What are hyperthreading and turboboost?
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