Auto
In what state is a Drivers License not acceptable for Garaging zip code change ?
New York, Garaging zip code change - Auto endorsement
Solution ID191022094604825
Can Inland Marine Losses be scrubbed?
Yes, only on Tenant occupied lines. Inland marine losses
Solution ID210119162411273
Do we allow Berm Homes?
Yes, Acceptable berm home examples. Inspection hazard (berm homes) - Resource
Solution ID200909090034513
For Returning Military Reinstatement how long do I have to submit the request for reinstatement ?
"60 days" of returning to the United States.
Solution ID210514170915970
If I have an AdvisorPro Error Message, where do you transfer me?
Is a Code 37 a Major?
Yes, Code 37 and 38 - Auto new business grid
Solution ID190329135902537
What resource do you use to verify if there is an active Mortarium?
Moratorium Workstation - Resource
Solution ID211007111622263
How many majors can I have at New Business for my policy to be cancelled?
1+, Property services inspection handling - Conditions & handling
Solution ID190722112859951
The MVR for my husband was missing at New Business can I reinstate?
No, Missing consumer reports that must be ordered in the system (Motor Vehicle Report (MVR), loss history, credit).
Solution ID190926124644182
Why was this Claim Denied?
For general claims or coverage questions, refer the agent to Claims agent engagement portal on Gateway.
What is the 12:01 Rule for changing the inception date of a policy?
Can I change the inception date of this policy
Solution ID200122124118203
The new inception date cannot be prior to the day after the original application signed date, due to the industry standard of policies not taking effective until 12:01 a.m. the following day (Bump logic)
Agent ran the LIS 3 Months ago can we still use the reports?
No, All consumer reports must be no older than 60 days.
Age of consumer reports - All new business grids
Solution ID190325153858077
What states are currently allowing DIY Self Inspections?
Oklahoma, Oregon, Nevada and Utah, Alaska, Idaho, Iowa, Missouri, some counties in Texas.
DIY self inspection pilot process
Solution ID220516124657150
No, Policy must not be out of force more than seven days from the termination effective date
Solution ID201120135359357
For Remittance reports where would the agent be transferred?
Agent Group Banking (AGB)
In what state can I have an auto policy without owning a vehicle?
North Carolina, Can someone have an auto policy without owning a vehicle in North Carolina
Solution ID191227172650165
Where can I find acceptable documentation to appeal a property claim referral?
Acceptable documentation to appeal a property claim referral
Solution ID200610085942420
In all Brush States how far does Mulch have to be away from the home?
Combustible wood mulch products within five feet of dwelling or other structure is ineligible.
Property Services Brush Inspection Hazard Management and Mitigation requirements
Solution ID210129085434307
What is required for a policy that is terminated due to system issues?
A ATSC ticket number must be provided when requesting reinstatement
Can i reinstate a policy that terminated due to system issues
Solution ID210326143344560
When is the only time you can transfer a chat back into the queue?
In the event of a personal emergency, a chat conversation can be returned to the queue (RTQ) to enable another available chat representative to take it. These should be extremely rare.
In HI, is a No Contest Plea Guilty?
Yes, Running and validating driving record information on eCourt - Resource
Solution ID181206150121692
When can builders risk be added to a policy?
New Business,
When can builders risk be added to a policy
Solution ID191031173843277
Can I write a home policy that is on Indian Reservations?
No, Indian Reservations - Property new business grid
Solution ID200810191106067
What is the name of the WSR that must be submitted for reinstatements?
Can Commercial Chats be transferred?
Agents cannot be transferred directly to ABI.
Solution ID200519191900253