First on the Scene
This is the first action an RA should take upon encountering the smell of marijuana in a resident’s room.
What is contacting DPS and the Hall Director on Duty?
This is one of the first things you tell a resident when they approach you with a sensitive subject.
What is "I'm a mandated reporter"?
The legal drinking age in the United States.
What is 21?
RAs need to contact both of these parties when encountering a medical emergency.
What is DPS and HDOD?
If a resident is locked out of their room, what should you do first?
Verify their identity and follow the lockout procedure.
When addressing a physical altercation, an RA should first ensure this before intervening.
What is their personal safety?
You should NEVER do this in the event of a physical altercation.
What is attempt to physically break up the altercation?
Do this after you have made all the notes for your report.
What is have the underage residents pour out any alcohol and have them dispose of the containers?
This should occur after a medical emergency is resolved.
What is write a Maxient report?
This is what you say when you answer the duty phone.
What is "“RA on Duty, this is NAME. How can I help you?”
When entering the scene of an incident, this is the best way to ensure you observe as much as possible.
What is staying calm, scanning the environment for details (e.g., people, items, smells), and taking notes (if possible)?
These are the three things you do when you see a protein spill after hours.
What is contact DPS and request custodial service to clean up the spill, let HDOD know, and put in a Maxient report?
Our policy prohibits open containers of alcohol in this area of the residence hall.
What are common areas or public spaces?
To keep the area safe during a medical emergency, the RA should instruct bystanders to do this.
What is give the resident space, stay calm, and return to your rooms?
This document outlines the procedures RAs must follow when responding to incidents in the residence halls.
What is the Student Staff Incident Protocol?
This is the first thing an RA should say when knocking on a resident's door to address a noise complaint.
What is, 'Hi, this is [your name], the RA on duty. Can I talk to you about the noise?'
This is the protocol for handling a fire alarm in the residence hall.
What is telling residents to evacuate and perform crowd control while for professional responders to clear the building?
The is the last step in dealing with an alcohol situation (other than writing a Maxient).
What is call the HDOD on duty and let them know the incident is over?
Do this when HDOD arrives on scene.
What is "fill them in on what has happened up until their arrival."
f you arrive at a scene and find a group of residents arguing loudly in a public space, this is your opening statement.
What is "Hey everyone, let’s pause for a moment. Can we step aside to talk calmly?"
If residents involved in an incident try to leave the room, this is the appropriate RA response.
What is asking them to remain while waiting for DPS or the Hall Director?
This is usually the role an RA after a professional staff member and/or DPS arrives.
What is crowd control?
An RA must include these 4 details when documenting an alcohol violation.
What is who was present, the location, behavior of people involved, and the specific items observed (e.g., bottles, cans)?
This is the information you should you provide when calling DPS for a medical emergency?
What is your location, the nature of the emergency, the condition of the individual?
This action is required when you encounter vandalism or damage to community bulletin boards.
What is documenting the damage and reporting it to to your hall director or HDOD?