Conflict Resolution
This is the crucial part of dealing with the conflict between two roommates.
What is remaining neutral?
When a fire alarm sounds, this is your main priority.
What is evacuation?
These events are usually put on and executed by RA's
What is a program?
This term is used to describe a working period for RA's.
What is "On Duty"? or What are office hours?
These items RA's should have with them during duty
What is a duty phone, appropriate paperwork, and master key?
This tactic is needed to help residents in a conflict.
What is mediation?
This is the universal emergency response number.
What is 911?
Creating connections and building community.
What are programs?
RA's are responsible for the following _____ _____, ____ ____, ______ ____, ____ ____/____ ____.
What is program planning, door dec/decorations, bulletin boards, office hours, and/ or duty nights?
_____ requires RAs to keep this student's information confidential
What is FERPA?
True or False: It is best to take sides during a conflict.
False
RA's are ______ reporter
What is a mandatory reporter?
These are reasons residents could feel disengaged from their community.
What is stress, feeling left out, or alone?
This is an important part of having a balanced schedule
What is time management?
RAs are mandated to report incidents involving this type of conduct violation
What is a policy violation?
These are common causes of roommate conflict
What is noise, cleanliness, or guests?
What is an IR? or What is an Incident Report?
True or False: You should only engage with residents during duty
False
What is a Resident Advisor?
This is the person(s) you should call when an incident occurs
Who is the RHD (Resident Hall Director) and back up RA?
These are ways to prevent roommate conflict
What is a roommate agreement and follow-ups?
These are the signs of alcohol poisoning.
What is unresponsive, vomiting, pale/ bluish skin color, and/or slow breathing?
The following are different types of publicity
What is a banner or flyer?
True or False: RAs can share with residents details about any incident report
False?
If you suspect a student is in danger due to alcohol or drug use, this policy protects students who seek help
What is the Good Samaritan policy?