Guests Policies
Name the two reasons why a guest(s) are allowed to sleepover.
What is:
Must be female and at least 5 years old
When do you go on your first round when on-call?
What is:
After picking up the duty phone and calling the HD on-call
You call/text this person when picking up/returning the duty phone.
What is:
HD On-Call
What is the Campus Safety phone number?
What is:
574-284-5000
What are the courtesy/quiet hours?
What is:
Courtesy hours are always in effect.
Quiet hours are:
Sunday-Thursday from 10pm-8am
Friday&Saturday from midnight-8am
Bonus if you said finals week:
23 hours of the day except from 7pm-8pm
This specific type of guest is not allowed to use bathrooms in resident hallways, only designated public bathrooms.
What is:
Male Guests
Name 5 places where you check for safety while on your rounds when on-call.
What is:
Bathrooms:
○ Tidy with no hazards
● Laundry Room
● Each section on each floor:
○ No falling hazards
○ All guests are accompanied by residents
○ No excessively loud rooms
● Common Areas/Lounge
● Stairwells
● Kitchens:
○ Looking to see if ovens were left on
● Manage/Inform On-Call Staff About:
○ Fire Hazards
○ Tripping Hazards
You found a resident in the bathroom throwing up. Who are you calling?
What is:
Call Campus Safety and HD On-Call
True or False: Residents are allowed to hang decorations or clothes from the fire sprinklers.
What is:
False.
Smoke detectors, heat detectors, or sprinkler heads cannot be covered or removed at any time. Nothing can be attached to these devices.
Name 5 examples for why you would need to call Campus Safety and the HD On-Call.
What is:
Maintenance/Facilities Emergencies:
○ Flooding toilets or plumbing backups
○ Stagnant water or standing puddles
○ Bodily fluids (urine, feces, vomit, blood)
○ Smoke detector or fire panel beeping
○ Door malfunction or failure
○ Bed bugs (take photos when possible)
○ Broken elevator (with or without someone inside)
You see a male guest wandering the halls. How do you handle the situation?
What is:
Approach them, ask them who they're visiting, escort back to room to talk to resident, get both the resident and guest IDs, let them know you will need to escort the guest out of the building.
The fire alarm starts going off while you're on your rounds.
What steps do you need to take?
What is:
Get yourself to safety
○ Treat it like you have seen a fire
○ Once outside call Campus Safety and the HD On-Call
Ensure residents are getting away from the building and are out of the way of emergency response.
There is water dripping from a ceiling in the kitchen area in your building. Who are you calling AND which step are you taking?
What is:
Call Campus Safety, then fill out a work order.
What does SRP Stand for and what are the 5 responses we use on our campus?
What is:
Standard Response Protocol
Hold
Secure
Lockdown
Evacuate
Shelter.
When a student is needing support from you, what are some ways to start a conversation?
What is:
Find a quiet, private space if possible.
● Be present and attentive—put distractions (like your phone) away.
● Ask open-ended questions like:
“How have things been going lately?”
“Is there something that’s been weighing on you?
Name all the visitation hours for guests during the week/weekend.Name all the visitation hours for guests during the week/weekend.
What is:
Sunday - Thursday: 10:00am -12:00am
Friday&Saturday: 10:00am - 2:00am
While on call you handle a situation with a resident. What must you fill out immediately?
What is:
Incident Report (IR)
A resident comes you about locking themselves out of their room. Who do you direct them to?
What is:
Report to the front desk of the hall. The desk worker will be able to contact the appropriate personnel to let you into your room if there is no one at the front desk please call Campus Safety
You are talking with a resident in their doorway and notice a lit candle. What steps do you need to take to approach this?
What is:
Politely remind the resident that open flames, including all types of candles and incense, are prohibited. Then ask the resident to blow out the candle and throw it away or take the candle to their car (if they have one).
Name 3 campus resources that you can offer/share to residents.
What is:
●Health & Counseling Center
● Tutoring & Academic Support
● Oher (Title IX)
● Bavo
● Spiritual Life
● Accessibility Services
● Student Success
Name where all the 24hr lounges are located?
What is:
McCandless- front section (Visible to the front desk). Holy Cross- Front entryway (Visible to the front desk) Regina North- Front Desk to the mailbox section (Visible to the front desk) Regina South- Front Desk to the mailbox section (Visible to the front desk) Le Mans- First ⅓ of Reighboux lounge (Visible to the front desk) Opus- Front Lounge by fireplace
What is the HD on-call phone number?
What is:574-485-7624
(Bonus who do we share this number with and when? NOBODY)
Name the 6 "P's" that require immediate attention.
What is:
1.Parties (large gatherings with alcohol, loud noise, or possible
policy violations)
2. Paramedics (when emergency medical services are called or
arrive)
3. Police (law enforcement is called or arrives)
4. Parents (unexpectedly showing up or getting involved in a
situation)
5. Press (media presence or inquiries)
6. P-Fire
Where is the fire evacuation spot located for EACH dorm building?
What is:
LE: Library Green by the bench
HC: the flag pole
MC: past the statue in the grass in front of Angela
R: Across the street infront of the gazebo
Lo: ?
One of the reasons for having rounds in your building is so that you're a __________ and _______________ _____________ in the building.
What is:
Visible and Supportive Presence