Incident Response
How do you Respond: A Resident is yelling in the hallway and refuses to stop.
Call Campus Safety and the CD on Call. Stay to take notes of the situation, submit an IR.
What is the violation?
A resident is playing music loudly at 1:00 a.m., and multiple neighbors can't sleep.
Quiet Hours/Noise Policy violation.
What time does your shift begin? (Weekend & Weekday)
7PM - Weekday
9PM - Weekend
Incident or Care Report?
Your Resident says they're homesick and struggling to make friends
Care Report
What is Community Building as an RA?
You are expected to know your residents' names, build relationships, and be approachable throughout the semester.
How do you Respond: You smell marijuana coming from a room and hear several voices inside.
Call Campus Safety and then the CD to address the situation. Submit an IR.
What is the violation?
A resident's friend has been staying in the room for five consecutive nights.
Guest Policy violation
When should you be checking in for your shifts with the CD on Call?
Promptly as your shift begins.
Incident or Care Report?
You discover Alcohol in an under 21 room.
Incident Report.
How do you maintain professionalism as an RA?
This means treating all residents fairly, respectfully, and without favoritism. Responding to Emails, completing tasks by the deadlines.
How do you Respond: You see a guest walking around without their host.
Remind the guest that they must stay with their host at all times, remind the host of this as well once they are located.
What is the violation?
During room inspections, you discover a prohibited extension cord daisy-chained to another power strip.
Fire Safety violation
How many rounds should you be completing during your shift?
4 rounds on weekdays, 5 on weekends.
Incident or Care Report?
The Fire alarm goes off from the kitchen
Incident Report.
How will you support privacy for Residents?
By maintaining an 'up not out' mentality, never out to peers, only up to pro staff.
How do you respond: You find a Resident passed out in the bathroom; they are unresponsive.
Call Campus Safety and the CD on Call immediately. Do not leave the Resident's side. Take notes of the situation and submit the IR. Follow up with Resident to check on them after.
What is the violation?
A resident repeatedly writes offensive messages targeting another resident on a whiteboard outside their door.
Harassment/Inappropriate Conduct
What needs to be filled out at the end of every shift?
Round Reports.
Incident or Care Report?
There is a physical altercation in the hallway
Incident Report.
How will you prioritize your resident's wellbeing?
Being willing to help a resident even when you're not on duty, following up with residents after stressful situations, completing Nest Talks.
How Do You Respond: A Resident comes to you concerned about their Roommates wellbeing / mental health.
Conduct a wellness check, and assess the next steps from there, either submitting an IR on your own, or calling the CD on Call to address a more intense situation.
What is the violation?
You find Marijuana in a student's room.
Drug and alcohol Policy violation
What is the difference between active and passive duty?
Active duty- at the desk, going on rounds.
Passive - Holding the phone overnight / during weekend days.
Incident or Care Report?
A Resident mentions a death in the family, and is appearing withdrawn.
Care Report.
How will you time manage as an RA?
Keep things organized in your planners, attend all staff meetings / 1:1, give proper notice for duty swaps.