Speed of Service
What is the number one expectation when you clock in?
Be Guest Ready
Coolers are stocked to less than how many outs?
5 outs total
What store received a Guest service shoutout email on Monday.
Beaver Ruin- Ivonne and Chris!!
What should happen before there are three guests waiting in line?
Beat the Bell
Trash should be less than?
1/2 full
What does "BHAG" stand for?
Big Hairy Audacious Goal
“No task is more important than"
The Guest Experience
Managers should read these 2 items before completing shift handoff?
Field announcements and emails
# of upcoming new stores?
8 total
What are the 3 responsibilities of the manager on duty?
-Ensure consistency
-Adress performance in the moment
-Model the behavior
Beverage areas should be stocked, wiped down, & ___ ____?
Equipment operational
CEN Region had a total of how many guest complaints
9 total complaints
What are the 3 commitments for Speed of Service?
Top 3 focuses of Handcrafted Hospitality
1. Friendly greetings at the register
2. 5ft rule on the sales floor
3. All registers assigned and breaking lines of 3+ guest
What are OPS '4' key focuses?
1. Guest service
2. Brand Standards
3. Food
4. Training & Development