Slackers
This is the channel where you can ask any and all troubleshooting questions!
What is CS-team-connect
Free Play!
First team to send me the San Diego store phone number wins these points.
Great job!
These 2 bike models come stocked with 4 inch wide tires
What is the RadRover and RadMini/Expand
A customer states they are having trouble shifting to 1st gear on their brand new bike.
According to the QA Compendium, what is the max time you should have a customer on hold before checking in?
What is 4 minutes
If a WI comes in on cxone and the Accept button is greyed out, what is the first thing you do to TS it?
What is clear cookies and cache!
Customer calls in and says their SI battery is not charging. What fuses do we ask them to change?
Trick question, we don't!
This bike offers our highest payload capacity at 415 lbs.
What is the RadTrike
A customer calls in and states that they are seeing green on their tire tread. What is the fix and is it covered by warranty?
Replacement tires and no.
What are the 4 sub-fields of the QA Compendium.
What is Greet, Engage, Advise, Recap & close
Free Play!
First team to send me the 'Unmute mic in system troubleshooting' Doc gets these points!
Booyah!
Customer calls in stating they are having a hard time installing their front wheel of their new Radster, they cant remove their thru axle. What internal tech bulletin will you use to help them?
What is 'Radster Road V1 and Radster Trail V1 Thru Axle Over Tightened'
Name the three single speed bikes that we offer.
What are RadRunner (1+2) and RadMission, and RadTrike
A customer calls in and says they are experiencing an error 30 after installing an Egg Rider display.
Third Party electronics may void warranty
A customer is escalated and asks for a manager to call them back. What are the steps needed to get them in queue for a call back?
What is send outbound email, assign to escalated call back queue, set as open.
Free Play
First team to send me the GIF of the PAWLS ratcheting system and/or the 'donk' gets these points
Great work!
What error code is a customer experiencing when the 0 and 1 are flashing on their LED display?
What is an error 23
This bike comes shipped with the passenger package.
What is the RadRunner Plus
Free Play
First team to send me the direct quote from the warranty about documentation before sending out covered components wins these points.
What is: “RPB WILL NOT REPLACE ANY COVERED COMPONENT UNDER THIS LIMITED WARRANTY WITHOUT FIRST SEEING PHOTOS OR VIDEO OF THE DAMAGED COVERED COMPONENT.”
Where in the US do we not ship?
What are Alaska and Hawaii
Which channel is used for questions on orders that have an IF record, but no tracking label?
#Cx-order-management
Rear dropout width of the RadRunner 2
What is 167 mm
These 4 bikes make up our latest launch
What are the Radster Trail, Radster Road, RadExpand 5+ and RadWagon 5
Free play:
First team to send me the snippet from the website you would send customers calling in reporting they did not receive shimano shifter.
Per the Rad bike product page: "To ensure uninterrupted shipping, some parts may differ from those listed. Rest assured, our engineers rigorously test each component to guarantee quality and compatibility."
Missing this from an order on shopify will hold it in limbo and not let an order go through
What is the customers phone number