E2E
Where can I identify if the tenant application is a utility only?
On case header section if “No LL payment case” is selected or No LL app attached
This document must be within 90 days of an application.
NTQ
An advocate submitted an application for security, first and last month for their applicant who has been on the section 8 waitlist for years and in need of assistance due to low income. What is the crisis? What would you recommend the client apply for?
No crisis – need eligible crisis to move
What is the full name of SMOC?
South Middlesex Opportunity Council
What is the maximum benefit someone can receive in furniture assistance
$1000
Where do I manually verify a household income if rejected by MH/DTA?
Parent case, related tab income section
Subsidy households have what restrictions with applying for RAFT?
Up to 6 months of arrears + need good cause
Tenant’s children are moving out and the HOH no longer needs the 3-bedroom unit, she would like to find a smaller affordable unit. What is the crisis? What would you recommend the client apply for?
Downsizing + Proof current unit size and new unit size
Where do you leave your notes about an application?
Case comments
When a household needs more funds for furniture, how can RAFT assist?
Furniture waiver from EOHLC
Where can I find a landlords w9?
LL app or contact card
An applicant is moving due to being doubled up and haven’t had utilities in their name for a few years due to going to collections. The voucher agency requires the utilities to be in the applicant's name upon moving. What can RAFT do to assist with utility?
Pay the minimum dollars to transfer services
Tenant had a medical protection on her lights and has a huge utility bill. Her neighbor told her to apply for RAFT to get it paid off and has a pending application. What is the crisis? What documentation would be needed?
Utility crisis + Utility shut off
For households not presumed income eligible by MH/DTA, what do tenants need to provide for wage income?
2 paystubs dated within the last 60 days
What is the full name for the acronym RAFT.
Residential Assistance for Families in Transition
Why do you review for duplicates in E2E, what is it for?
To identify RAFT dollars used within last 12 months
Houshold is living in a market rate unit with mice infestation and needs to find a new apartment to live in but can’t afford it due to bad credit. What is the crisis? What would you recommend the client apply for?
Health/safety, LOI app
The applicant applied for RAFT in Feb 2024 to move to a new unit, but the application was timed out due to not receiving documentation. The second application is received on 3/26 for furniture only and the tenant moved in 3/1. The advocate letter provided explains that the household needs to furnish their new apartment, as she had to leave behind her furniture because it was damaged. Can RAFT assist this applicant?
No Crisis
How many RAA’s are there statewide?
11
These are payment related items RAFT does not cover.
Broker fee or stipends
When selecting “Reason for denial” to deny a case, please list at least 3 denial options you have in E2E to use.
Over income, maxed benefits, no eligible crisis, no funding, other, suspected fraud
A tenant has applied for startup costs to move with an application date of April 29, 2024, but received RAFT for $7000 May 20, 2023, for rent arrears with a prior application. Is this Household eligible with the current application?
No – max out of funds.
An applicant is anxious about receiving a summary process for months of rent owed during the winter months. The tenant provided an advocate letter that indicates due to recent substance abuse relapse and stay at facility after Christmas the tenant wasn't able to pay their rent. The advocate added in the substance abuse treatment certificate showing completion of the program. Is the letter provided enough documentation of good cause? If yes/no, why?
Yes, good cause – advocate letter and support document connect to nonpayment of rent
What is the full name for the acronym for EOHLC
Executive Office of Housing and Livable Communities
Name all the eligible renter housing crisis (8)
NTQ, Eviction, Doubled up, Health/Safety, DV, Natural Disaster, UTL, Other