Brand Knowledge & History
Guest Service
Scooping
Donuts, Shakes, & Sundaes
Ice Cream Knowledge & Chemical Usage
100

The year the first Original Rainbow Cone opened.

1926

100

As the expo I will call the guests _________, to let them know their order is ready.

Name

100

When making an Original Rainbow Cone, after what flavor should be rinse the shovel?

Pistachio

100

The number of mini donuts in the Super Sundaes.

6 mini donuts

100

The temperature range of ice cream.

Between 0-5 degrees

200

____________ is key! We want to make sure our guests receive the same service and Rainbow Cone experience at EVERY location. 

Consistency 

200

The importance of repeating back the order to the guest.

To ensure order accuracy.

200

The tool used to create a single scoop of ice cream.

The anti-freeze scoop.

200

The number of donuts in a half dozen AND full dozen of mini donuts.

7 = half dozen

13 = full dozen

200

The chemical used when cleaning food service areas.

Sanitizer

300

The name of the current 3rd generation president/owner of Rainbow Cone.

Lynn Sapp

300

The follow up question after a guest orders a scoop of vanilla.

Would you like to upgrade to a freshly made waffle cone, for ONLY 99 cents?

300

The tool used when tending the tubs.

The spade.

300

The shelf life of cooked donuts for shakes and sundaes.

2 hours.

300

The chemical used when cleaning the bathrooms.

Multi- surface disinfectant  

400

The reasoning behind the Rainbow when it was 1st created.

Joe Sapp wanted more than one flavor and it was marketed as a full meal. (Nuts, Dairy, and fruits)

400

Items that can be offered to the guest as they receive their order at the expo. (Hint: 3 items)

Utensils, Napkins, & To-Go Options (Lids & Bags)

400

The weight of 3 scoops of ice cream in ounces.

12 ounces.

400

The ounces of milk that go into a regular Chocolate, Strawberry, and Banana Nutella shake.

4 ounces.

400

How often the ice creams temperature should be taken.

Every 2 hours

500

The part of the city where the 1st Original Rainbow Cone is located.

Beverly, Chicago

500

Daily Double: What do guests receive for becoming a "The Inside Scoop" rewards member? 

Free Birthday Cone! Latest Promotions, Community Events, and inside scoop of new menu items.

500

The weight of a pint in ounces.

16 ounces.

500

Ala Mode refers to.

A scoop of ice cream on top of the donuts.

500

The angle and direction in which to slice ice cream.

Clockwise or Counter-clockwise towards the side of the tub.

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