A
BRAINY QUESTION # 10
25 points
10. May babaeng naka-pink, damit nya pink, pantalon nya pink, sapatos nya pink. Sumakay sya ng jeep. Anong tawag mo sa babae?
Answer: PASAHERO
20 points
All of these are the reminders to the partner of the benefits of auto-accept, except for:
A. Improved delivery radius.
B. Reduced manual order handling.
C. Increased trust and visibility with customers.
D. None of the above
A. Improved delivery radius.
15 points
Which part of Admin should you check to see the current commission rate live of a specific account?
A. View Contracts
B. View Commission
C. View Contracts & CommissionA. View Contracts
A. View Contracts
10 points
For CORE partner, how long for will it takes for change of prep time to be reflected on the system? A. 24-48 hours B. Right away C. 14 days
C. 14 days
20 points
CORE partner contact us via email asking to change their minimum order value. What macro should you send to the partner?
A. IB 288
B. IB 299
C. IB 277
B. IB 299
Hi {{{Recipient.FirstName}}},
Thanks for getting in touch. As you're using Deliveroo riders, you're in a Deliveroo set delivery zone (a fixed radius that works best for riders, restaurants and customers). As such, we're unable to amend the delivery fee/minimum order value for your account and apologise for any disappointment caused.
For further information about minimum order values, please visit our Help Centre.
Best wishes,
15 points
Partner insists on us changing the hours for them. If the request was added on the hub but not the Admin, send macro IB 83 to the requester, and IB 84 to the Admin user. You can then set the case status to Closed - Abandoned.
FALSE
"If the request was not made by the Admin, send macro IB 83 to the requester, and IB 84 to the Admin user. You can then set the case status to Closed - Completed"
10 points
When the Partner's account is terminated and they want to return their device, send macro_______.
A. IB 301
B. IB 302
C. IB 303
B. IB 302
Hi {{{Recipient.FirstName}}},
This email is to confirm that your account with Dxxxxxxxo is now terminated.
We’d like to offer you the means to safely return any electronic equipment we’ve provided e.g. your tablet, so that it can be safely recycled and disposed of.
Go to https://rl.returns.international/deliverootab, use the reference number: 6031103, then you will be provided a Collect Plus return label by email. This will allow you to drop off the device at the closest eligible store to your location. You can find the nearest Collect Plus location by visiting https://www.collectplus.co.uk/find-a-store. If you are unable to print the label yourself, you can visit a Collectplus store to print the label for you, and drop off at the counter for free.
Please do get back in touch if you’d like to work with us again in future.
Best wishes,
BRAINY QUESTION # 13
25 points
13. Who was the first female president of the Philippines?
Answer: CORAZON "Cory" AQUINO
BRAINY QUESTION # 6
25 points
6. Kung ang butterfly ay paro-paro, ano naman ang butter?
Answer: MANTIKILYA
15 points
The partner contacts us via call requesting assistance to update certain account settings, such as an incorrect pin location. What macro should be sent prior to making any changes on the account?
A. IB 526
B. IB 516
C. IB 506
C. IB 506
Hi {{{Recipient.FirstName}}},
Thanks for calling us. Following our conversation from earlier today, [Caller Name] has requested to change the opening hours from [TIME] to [TIME].
Can you please confirm that these are you new opening hours so that we can update the system?
We look forward to hearing back from you.
Best wishes,
10 points
Account is unmanaged and the partner would like to terminate the account, what macro should you send to the partner?
IB 345
"Hi {{{Recipient.FirstName}}},
Thanks for getting in touch.
To make sure your query is handled correctly, we're escalating this to our dedicated team. We'll contact you by phone within 72 hours to guide you through the next steps.
Best wishes,
BRAINY QUESTION # 1
25 points
1. Kung ang English ng trangkaso ay flu, ano naman ang korona?
Answer: CROWN
20 points
Partner is managed and they contacted us to negotiate their commission, where are you going to escalate the case?
Escalate to AM
10 points
Partner insists on us changing the hours for them. If the request was added on the hub but not the Admin, what macro should you send to the requester?
IB 83
Hi {{{Recipient.FirstName}}},
Thanks for getting in touch.
I’m happy to help with this, but unfortunately I can only action this type of request if it comes from an ‘Admin’ user on your account. Admin users are normally the owner or manager of your business. I’ll reach out to the admin on your behalf now, and ask them to get in touch with you.
Best wishes,
What are the symbols used to react to someone’s post on social media?
Emojis / Emoticons
20 points
Partner contact us via a phone call for account reactivation, L1 should recategorise the case category type as ____________.
Admin restaurant settings
15 points
These requests are made by existing Deliveroo Partners that would like to add more sites on our platform for UK Region, what macro should you send to the partner?
IB 429
Hi {{{Recipient.FirstName}}},
It's great to hear about your interest in diversifying on the Dxxxxxxxo platform. So we can review your request, please respond to this email confirming: Whether you'll use Dxxxxxxxo riders or your own?
- Restaurant Name
- Restaurant Address
- FSA rating, with link
- Contact details (phone, email address)
- Company Name
- Sole Trader/Ltd Company?
- Menu (link or file)
- Once we’ve received this information, we’ll be able to further review your proposal.
Please note, we don't guarantee this request will be onboarded onto the Deliveroo platform.
Best wishes,
10 points
Partner is Unmanaged or NPX for ME region and they are requesting support or guidance on how to increase their order volume on Deliveroo. What macro should you send to the partner?
IB 15
Hi {{{Recipient.FirstName}}},
Thanks for your email.
It’s great to hear that you’re interested to learn more about how you can boost sales on Deliveroo and work towards continued growth. Some best practices are set out below which I hope will be helpful.
1. Increase your opening hours - turning on your tablet more often means more customers will see your restaurant and will therefore by more likely to place an order.
2. Optimise your menu - include photos of individual items on your menu, add meal deals to increase your average order value and add drinks to boost average order value.
3. Work to increase your app rating - the rating of your restaurant plays a part in where you appear on the restaurant list, and the higher up the list, the more customers will see and order from you. An average rating of 4.7 or above is optimal as you’ll get the chance to feature in our “Top Rated” carousel.
4. Reduce your prep times - prep time is another contributing factor to your positioning on the restaurant list. A lower prep time = higher app positioning, a higher app positioning = greater customer visibility and greater customer visibility = increased sales!
5. Reducing your rejection rate - ensure staff aren’t manually rejecting orders, that your tablet has a strong WiFi connection and all orders are accepted within 10 minutes (ideally you should opt in to auto-accept each morning when you turn the tablet on). 6. Marketing - make use of your social media, think about branded packaging to get your brand name in front of customers in as many ways as possible and use our self-serve Marketer tool in your online portal to run offers to attract new customers.
If you have any further queries, please let us know.
Best wishes,
20 points
True or False. The partner would like to switch fleets from Core to M+; they should receive Macro IB-47.
FALSE
IB - 46
"Hi {{{Recipient.FirstName}}},
Thanks for getting in touch about switching to your own riders.
Please note the commission rate for this is 14%. So I can get you swapped over, please confirm the below information:
Delivery fee
Minimum order value
Delivery Radius - how far are you able to deliver, either in m/km
Prep time - how long will it take you to prepare food
Once you've shared these details, I’ll send over a contract for you to sign. Your existing equipment will continue to work, and the only change is that you’ll need to arrange for your own riders to deliver each order.
We look forward to hearing from you.
Best wishes,
What is the most expensive food ingredient in the world?
Almas Caviar
15 points
Partner contact us via a phone call for account reactivation, L1 should recategorise the case reason as ____________.
Reopen site
BRAINY QUESTION # 2
25 points
2. Kung ang sawsawan ay sauce, ano naman ang maalat?
Answer: SALTY
BRAINY QUESTION # 6
25 points
6. Kung ang butterfly ay paro-paro, ano naman ang butter?
Answer: MANTIKILYA
15 points
Why has my ‘Order ready’ button been removed?
Being used incorrectly or being abused
10 points
True or False. Delivery radius is the distance where the restaurant can deliver. We only change the delivery radius of CORE restaurants. For Basic (M+) restaurants, we do not change the delivery radius.
FALSE
💡 Note: Delivery radius is the distance where the restaurant can deliver. We only change the delivery radius of Basic (M+) restaurants. For Core restaurants, we do not change the delivery radius.