PCTV
Contains Restaurant Binder, site specific information, and contact information.
What is a Turnover Binder?
The Acronym for Know All, See All and Do All
Helps show build up on hard to capture fixtures
What are Magic Eraser Sheets?
Consistency among Assessors in how we approach and execute each assessment plays a huge role in how all Operators receive our feedback and view our program
What is Alignment
To grow Restaurants, serving our Customers, all over the world and be the brand for craveable chicken finger meals, a great Crew, cool Culture and Active Community Involvement
What is our Vision?
Item/Area is present, fully set up to Cane's Standards, fully serves the intended purpose however purpose however has damage that is solely cosmetic/aesthetic (e.g., not cleanable or effecting function).
Immediately after walking into a Restaurant you should..
What is Wash your Hands?
Ensures accuracy when taking the temperature of all products
What is a Themometer?
Assessor acts as trainer to Manager and discusses items assessed throughout the Core form. The Manager will also fill out the form and take notes. Gaps in calibration should be discussed post assessment when scores are compared
What is side by side Calibration
We take pride in What We Do to serve The Perfect Box FAST FRIENDLY CLEAN while having fun!
What is our Mission
Item/Area is present and serves the intended purpose, however it is not fully set up to Cane's Standards.
What is Complete but not Correct?
Explains the overall shift, while addressing critical findings and shout outs observed
Helps identify and capture grime and build up, when needed
What is a Flashlight?
Designed to help us get better at “What we do.”
What is an A2A?
Work with since a purpose - Chicken finger meals, customers, crew, community and culture -raise the bar
Item/Area is present but does not serve the intended purpose or Item/Area should be present but is not.
What is Not Complete AND/OR Not Functional?
Keeps the energy light, introduces oneself to Crew and Manager, has great Soft Skills
What are Qualities of a Good Assessor?
What is your Ipad?
Helps reduces unintended bias
Defines and Aligns Expectations
Improves Performance
What is Calibration?
When and where did Rising Canes first open
What is Baton Rouge, Louisiana. EST. 1996!
Item/Area is not a part of the design for this Restaurant.
What is N/A?
Sent by Operators for clarification, a misclick or out of Restaurants Control."
What is an Inquiry?
Helps confirm correct dilution of 150 to 400 PPM for each sanitizer bucket and sink compartment filled with sanitizer
Managers make unannounced visit to a Restaurant that was assessed the previous day.
What is a Blind Calibration?
Smile, Attentive, Unique, Courteous, Enthusiastic
What is S.A.U.C.E.?