Alignment with Vision Mission and Values
Two of the organisation's Core Values that begin with "T"
Transparency and Teamwork
The four basic levels of the typical hierarchical organisation
Senior Management (Executive), Middle Management, Supervisors, Non-managerial staff
This is one way for a supervisor to get team members to live the Core Values.
Demonstrate adherence to the Core Values in practice or Lead by example.
3 of the basic human emotions
Mad/Angry
Sad
Scared/Afraid (Fear(
Glad/Happy
Surprised
Disgusted
This practice on the part of a supervisor will cause him/her to be overwhelmed and burn out quickly.
Failure to delegate.
Two of the organisation's Core Values that are close in meaning, or complement each other.
Honesty and Integrity
What is the word for setting goals and objectives, and converting them into specific plans, deciding what is to be done when?
Planning
List at least 3 factors from the acronym TRADERS that should be considered in choosing to whom a task should be delegated.
•Trust level
•Risk involved
•Ability
•Developmental benefit
•Experience required
•Role she/he plays
•Significance of the task
This is the first step in developing Emotional Intelligence
Self-Awareness
Any supervisor who does this will soon lose favour with team members.
Bosses people around
What is the organisation's Vision Statement?
The world’s leading central bank committed to excellence, fostering public confidence, and contributing to the sustainable development of Jamaica
Which management position does not have supervision as one of its responsibilities?
None
Share at least 3 of the powers that supervisors have at their command.
•Coercive - Based on fear
•Connection – Based on links with important people
•Expert – Based on knowledge and skills
•Information – Based on access to or control over information
•Legitimate – Based on position
•Referent – Based on personal traits
•Reward – Based on use of rewards, pay, promotion or recognition
What are the 4 Emotional Intelligence Competences usually depicted by a circle divided into 4 quarters.
Self-awareness, Self-Management, Social Awareness and Relationship management.
While a supervisor should aim for a good relatioinship with everyone, it is important to avoid being_________
Too friendly or Everybody's Friend
These two are used to align the employee's role and with the organisation's Vision, Mission and Objective?
The Job Description, Key Performance Indicators (KPIs) or Quantitative Objectives (QOs)
Measuring results, comparing them with what was expected, and taking action to address gaps are related to what management function?
Controlling
Which reaction to power could be a nightmare for supervisors?
Resistance
Which one of the critical Emotional Intelligence Skills begins with the letter "E"?
Empathy
If a supervisor breaches this, he or she will lose the confidence of staff and managers.
Confidentiality
These are used to align the department or unit with the organisation's Vision, Mission and Objective?
Operational Plans or Departmental/Unit plans
These 3 sets of managers are the ones who lead and directly interact with the organisation's human resources on a day-to-day basis.
Supervisors, Middle Managers and Senior Managers.
Share at least 4 of the 8 steps (shared in the course) that supervisors should follow when delegating?
•Explain the task
•Emphasize its importance
•Outline the result expected and the standards to be met
•Give a deadline.
•Discuss how you will monitor the performance of the task.
•Get feedback from the employee to ensure that the assignment is understood.
•Assure the employee that you are available for consultation throughout especially if problems arise.
•Explain the benefits to the employee.
What questions are helpful for you to ask yourself when you are in a conflict with someone? Share at least 2.
Question 1: What’s going on in their world at the moment? What are their issues and challenges?
Question 2: What’s important to them? If there is one thing I could do to help, what would that be?
Question 3: Am I listening to understand or defend?
Question 4: Have I clearly communicated my perspective?
This will really create tension between the supervisor and the manager he or she reports to, if it happens regularly without proper justification.
Missing deadlines