Meet and Greet
What it the correct way to greet a client?
Welcome to Rally Subaru. My Name is ______ and you are?
How do you ensure a client doesn't just hand you keys and leave immediately after test drive?
You go with them on the test drive!
One major cost EV owners avoid because their vehicles have no combustion engine is?
oil changes
Subaru was founded in what country?
Japan
How do you answer a phone call?
thank you for calling rally Subaru my name is _____ who am i speaking with please?
Client in the showroom tells you "they are just looking"
During the write up the clients says "its more then we had budgeted for"
start with a agreeable statement and close on value/feature/benefit
What is Subaru's advanced driver assist system included on its EV lineup?
Eyesight Driver Assist Technology
This compact Subaru SUV was introduced in 1997 and helped establish Subaru in North America
Forester
phone up - "I would like a 2026 Wilderness Outback do you have any in stock?"
Great choices - we have one available for test drive. Do you currently own a Subaru? Take control of the call and start asking qualifying questions.
Client in the showroom says they are not buying anything today
a response that is disarming reassuring the client you are here to help and provide all the information needed.
Client comes back from the test drive and says "just email me everything"
start with an agreeable statement and lock down objection so you can close. If unable to do so get a manager involved. NEVER let a client walk without meeting a manager
Which Model of Solterra has power folding mirrors
All of them
In the 1990s, Subaru became famous worldwide in this motorsport for its WRX and Impreza models
Rally Racing
Client want a lower payment - what are two things you can do other then discounting the price?
money down, longer term, lower trim (less options)
After introducing yourself and determining the client is here for sales. What should you do immediately afterward?
Store tour - offer a beverage
During the writeup client says "I want the bottom line best price, you have one shot"
Do they love you love the car love the store? has process been followed - use this to close!
What is the most powerful Subaru ever? What is the hp?
Trailseeker 375hp
The name Subaru refers to this astronomical object
Pleiades star cluster
During the close client says "i need to talk to my spouse"
What part of the sales process do you first talk about the trade in? What question do you ask?
Guest Sheet- What are you driving now?
What should you talk about immediately after the client has committed to the purchase of the vehicle?
Accessories
What is the longest range you can get on a Subaru EV? What model and trim is this found on?
480 kms - Uncharted FWD long range
The first Subaru car, launched in 1954, was called this.
Subaru 360
How do you ask for and close on appointment
I have an appointment available at ___ or ____ which works best for you. Perfect lets make it__:15 as I have someone right before that and I want to make sure I have everything ready for you. Confirm location and any info required.