RAM Deployed Opportunities

Project Overview

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When does Project Phoenix Launch?

August 2021

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What is Project Phoenix?

Order Guide Optimization: A focused effort to optimize food order guides down to a core set of ingredients to ensure we are utilizing products that drive the most value for our operators.

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What is the RAMs Role?

Strategic partner and field advocate to support the segment and distributor.

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What makes this Project different from our Previous Attempts in the Past?

• Segment driven and led by leadership teams.
• Culinary has incorporated selected core products in recipes and menus.
• Sodexo is committed to a global transformation leveraging supply chain as a profit generator.
• Leveraging technology (TMC) to drive better implementation and compliance.
• Robust governance and focus on order guide integrity.

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What Does Success Look Like?

- Increased efficiencies in our supply chain and reduced product catalogs. 

- Improved menu performance and delivery.

- Improved item conversions and opportunity audits.

 - Increased competitiveness in the marketplace. 

- Increased value (retain and sell more business)

Segments

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What are the three segments launching in August 2021?

Healthcare, Universities and Corporate Services

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What segments will be fast followers?

Seniors, Government, K-12, Sports & Leisure, E&R

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Who is Selecting the Core Ingredients?

Core ingredients will be selected by a knowledgeable team within each segment. Please refer to Segment Stakeholder List on Teams. 

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Who is driving this initiative?

This project is segment driven and all ingredients have been selected by the segments. 

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How were the Segment Teams Selected?

Influential leaders within the segment culinary field teams were selected by the segment.

The Market Connection (TMC)

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Who should I Contact if I have Questions Related to the Products Selected for my Catalog?

Refer to the Segment Stakeholders List, Call Center or RAM

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How will The Market Connection Communicate Order Guide Changes?

A spreadsheet containing supplier item numbers that have been restricted and directed to other specified item numbers will be posted on the TMC page on SodexoNet. Users can filter the spreadsheet by distribution house, item number or item name to identify the specified item.

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How do Units know that the Item(s) are In Stock?

Units can search the supplier catalog in The Market Connection to find available items from their local distribution house. 

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How Does This Affect Menus and Recipes?

• All menu impacts are being reviewed and adjusted with segment teams.
• Recipes and ingredients within recipes are being adjusted to the new specifications as needed.
• Nutritional information is being updated as needed in recipe management systems (FMS, DRIVE) as well as nutritional feeds (BITE, Printables, Catertrax).

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How will Units know about the upcoming changes?

Weekly communications will be sent out from TMC and from the RAMs during the month of July to prepare units for the changes. 

Exceptions

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How do I file an Exception to Purchase Additional Products from a Contracted Supplier or a Non-Contracted (Regional or Prime) Supplier?

• Exception requests must be submitted within the Product Exception Portal.
• Exception requests to the new optimized order guides must be supported by a legitimate business case and approved by the segment designated approver.

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What is a One-Time Exception?

A one-time exception is when an item is needed for pop up events or special catering events and only applies to the one occasion the item is needed.

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What is a Long-Term Product Exception?

• Long term exceptions are reviewed on an annual basis as a prudent management practice to minimize financial and nutritional impact since circumstances and client need may change over time.

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How Long Does It Take for Product Exceptions to be Approved?

• The release of product for one-time requests will be completed within 2 hours.
• The review of long-term exceptions may take up to 8 days.

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What should I do if an item I was buying is no longer available to purchase on the catalog in The Market Connection?

Go to ‘Browse Catalog’ and search to find available items.

Resources

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If I don't know the answer to a question from an Operator where should I look?

The full FAQ document is available on the Project Phoenix Teams Channel. 

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How do I find out who was involved from the segments?

A full list of segment stakeholders is available on the Project Phoenix Teams Channel.

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I would like to present to a Unit about the project, where should I look for information?

There are many powerpoint decks available for your use on the Project Phoenix Teams Channel. 

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How has this project been communicated?

•CEO Launch Email 

•Segment Town Hall Meetings

•David Kourie Video for Manufacturers 

•FAQ/Stakeholder Email Communication 

•Meetings & Email to Distributors

•Weekly TMC/RAM Countdown Emails

•CEO Implementation Email

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Who Do I Contact with Additional Questions?

Units can contact the Call Center or their RAM.