NOW Acronyms
NOW is always looking for Partners that can help customers clean this up!
CMDB (Configuration Management Database)
Bill McDermott
To define those who buy technology, we prefer to use this phrase in place of buyer or customer, and sounds like it comes from a biology textbook
Persona
In the infancy of this computing era, tech titans scoffed at the idea of moving enterprise computing off premise from the company data center
Cloud Computing
This "strategic" Chicago based SN partner proposed to provide "value" by offering to transition a $5M direct SN licensing contract to resell, bundled with keyboards and printers...if SN was willing to lower NNACV for their markup
CDW
These ServiceNow Partner submissions come in many flavors: SP, Referral, Influence...and often "Blind" :(
OREG (Opportunity Registration)
This RAM might ask where to find a document or link that was provided to them less than 24 hours ago
Matt Summers
Referencing the easily achievable outcomes...or the healthy food sources dangling from the tree right in front of me!
Low Hanging Fruit
This “event” suggested that we all might turn into pumpkins after 11:59pm 1999
Y2K
This global partner has their hands in steel, automotive, and IT. And might assign one of their steel engineers as the "expert" on a ServiceNow project :)
Tata or TCS
Gartner coined this acronym in 1990 to represent a comprehensive software intended to run all core functions of an enterprise business...yet never fully or satisfactorily implemented!
ERP (Enterprise Resource Planning)
This US partner team leader might associate work left in our quarter with wood remaining to be chopped
Terry Brown
During a Zoom the speaker gets a question, has no idea how to answer, and uses this phrase which really means "We are tabling this and hopefully you forget about it"
Lets take this offline
In the 90’s,this tech company flipped the buttoned up IBM and HP sales cultures on their heads, incenting their reps to track down executives at their Christmas party or home address to get year end deals done
EMC
Upon joining SN and seeing this partner brand logo I was excited to know a partner also was a beer brewer or winery. And apparently too friendly with defense contractors!
Cask / Ondaro
Before there was ever ITSM, some UK propeller heads came up with these standards captured in a Library
ITIL (Information Technology Infrastructure Library)
When on video in Zoom meetings, it was fair to think this PM was in a witness protection program
Jason Pokorny
The boring layman term: Compatibility. Instead might be used “This acquisition will create new ____.” (Translation: We’re firing half of you, but in a positive way.)
Synergy
In the 80’s Gates and Wozniak created a line code basic OS to manage their new personal computer. (Acronym and full name required)
MSDOS – Microsoft disk operating system
This global partner had a habit of acquiring pure play SN partners, and a habit of running off their sales leaders. But they were in the very capable SN PM hands of "The Beard"
Cognizant
When action is needed RAMs and PM's might blankly stare at each other awaiting one to step forward...OR...refer to this chart as the official guideline.
RACI (Responsible, Accountable, Consulted, Informed)
This RAM moved onto the team from a sales DM role, and could have had role in The Sopranos had it filmed in Pittsburg
Jason Hoppa
One of many consultant-ism's. Advisory Partners might use this phrase to reference getting together with clients or partners and and getting creative.
Ideate
In the 80's computing evolved from the mainframe to this 2-tier architecture
Client Server
This blue blood advisory partner's lead partners might pat SN on the head, saying "sit tight, we will give you a call we get your license sold in the next 2 years"
Deloitte