Something Random
DNA stands for?
Deoxyribonucleic Acid
What CTG?
Delivery Partner slipped and fell while walking food up to a residence or other place for delivery
Delivery Partner slip and fall while walking
Guess the movie
Shawshank Redemption
What is the name of the artist who painted the ‘Mona Lisa’?
Leonardo Da Vinci
It is a variation in the pitch of voice while talking. At Uber, our overall tone is professional yet friendly.
Tone
Guess the song and singer.
Easy on me by Adele
What is the color of Donald Duck’s bowtie?
What's the foundation of effective communication?
Active Listening
Which SR to use to inform the driver that his/her vehicle needs to be repaired?
SR Driver - Explain - Needs Repairs
Which part of the KB should you follow for written follow-up types/SRs?
Which company owns Bugatti, Lamborghini, Audi, Porsche, and Ducati?
Volkswagen
The process of exchanging thoughts, knowledge, and resources so that the message is received and understood with clarity and purpose. It should be clear, correct, complete, and compassionate.
Effective Communication
What should be included in your internal notes?
JIRA link
Other party contact link
Reporter contact link
Phone link if it did not auto-populate
Notated SIRL/ADT exception/Outside of calling hours
For Urgent Crash contacts, what are the details that ideally should be reviewed before calling the reporter?
Pre-Call Work
What part of the KB should you follow when reactivating a vehicle?
Vehicle Reactivation
What's the driver's notation format for VCC?
Safety Investigation - INSERT CASE NUMBER
What safety lock type should you add for L4 cases?
Temporary Safety Lock
Guess the song and singer.
Zoom by Jessi
What CTG?
Delivery Partner bitten by or chased by a dog while walking to pick up food from a restaurant
Delivery Partner attacked by an animal
How many bones do sharks have?
None
GUESS THE MOVIE:
A young man earned millions of dollars by forging checks and posing as a pilot, a doctor, and an attorney. Eventually, the FBI turned to him for help in catching other check forgers.
Catch me if you can.
This is our primary voice characteristic. We are a motivating, helpful, can-do brand working hard to make the future brighter, and it comes through in everything we communicate.
Optimistic tone
What CTG?
Driver or Delivery Partner's Motor Vehicle involved in a crash with one or more Motor Vehicles while driver/delivery partner's vehicle was in motion, or at stop sign/traffic light or while the driver was entering or exiting the motor vehicle.
Motor Vehicle Crash with One or More Motor Vehicles
What belongs to you but other people use it more than you do?
Your name